Hale's Heating & Cooling

Hales installed a replacement furnace and A/C in 7/20. It stopped working Fri. night. Turns out a capacitor went bad which was covered under the warranty. Unfortunately the labor to replace the warranty part was not nor the service charge. Part was immediately replaced and additional cleaning services provided. Bryan B. was very professional and thorough.

I’ve used Hales for a number of years. They are always professional, courteous and informative. Heather is always friendly and upbeat. Morgan is excellent at his job. He makes sure that I understand, when I have a problem, what it is and how much it will be to fix and whether it needs immediate attention or if it can wait a while. I have never felt pressured to make a quick decision. I highly recommend this company and their team!

Fantastic service all around! Unlike some of their competitors in the area, they actually answer the phone when you call!! Professional and timely, I would strongly recommend Hales. Austin, our technician, was amazing and explained the issues and what needed to be done to get us back up and running.

Kevin worked very hard to try and diagnose the problem with my HVAC system. Since he was unable to get an exact answer he deferred continuing working on the system to avoid unnecessary expenses that may or may not fix it. It was refreshing to find a company that is honest and didn't try to gouge me on costs when they don't have the knowledge skills and abilities to do the job right. My system is a trane and they are different than most other systems and require very high technical understanding of the unit in question that is generally only available from Trane dealers. I would recommend Hale's heating and cooling to anyone!!

Technician was great. Completed service to our in home humidifier in a timely fashion and inspected all parts of our HVAC system. I will be using them in the future for any service and inspections needed.

Shannon was very knowledgeable of the A/C equipment he serviced. He gave some hints as to what I can do to keep the A/C working better and more efficiently. He's welcome back to service our Heating and A/C anytime. Hale's the best!

Bryan was on time, very professional and personable. He fixed what was broken and then took the time to explain (with pictures) what was wrong and what he did. He told me a surge protector would be a benefit but allowed me to wait until I could think about it and talk to my husband with absolutely no pressure. Quite frankly he was amazing and we now have cool air yay!!

Installation was smooth and unobtrusive. The crew worked efficiently and did a great job. At the finish they took time to orient us to our new equipment. Thanks so much Chris, Ferris and Joe! Hale's will be our AC go to guys based on your excellent performance.

Addendum 10.9.22-
Had a problem with the thermostat and called service. They were out within 2 hours (and this is Sunday). The service man, Brian, was polite and efficient and solved the problem. Could not ask for more.

My routine service call was easily scheduled through Hales main office number days before. I received a courteous reminder of their arrival time. Thirty minutes prior to his arrival the serviceman called me to let me know he was on his way. On arrival, he was courteous and attentive to my questions and concerns. Upon completion I received a complete and thorough briefing of his findings. He was very personable and pleasant to work with. I highly recommend Hales Heating and Cooling and there service personnel.

Bryan (Hale’s Htg & AC) was Knowledgeable, thorough and friendly. He did a maintenance check of my equipment and gave me constructive advice and tips on my heating & AC that were very much appreciated !