Hale's Heating & Cooling

Shannon was very easy to work with. He found problem and provided options and explained each thoroughly. Very professional!

Micheal was very professional and friendly. He broke down what he was doing to find the problem, what the problem was and how he thought it happened and then explained how he was going to fix the problem. The complete opposite vibe of a used car salesman. He even got there within the 1st 30 mins of his 3 hr window. Do not expect to wait around for hours or sleep in. They give you a text when they are about 30 mins out and they mean it lol I highly recommend them!

This review is double time. Before Christmas we had an issue with our main unit. For some reason our house was built with two HVAC systems.
The initial tech that came to fix our problem was very friendly and informative. Unfortunately we couldn’t keep putting bandaids on a 20 year old system so it was time to replace and at the coldest temps in decades.
They were able to get out here next day and put a new system in. Both of the installs tech were awesome, friendly and knew their stuff.
Fast forward to mid Feb and the upstairs unit was having issues. The unit outside turned into a giant ice cube so again, we called Hales. Same tech, Scott came out to give us our options. Needless to say it wasn’t going to be a cheap fix. I was hoping this unit would hold up a few more years but our option was spend a ton a money on parts to keep the old thing going or replace it. So, after 70 days we have two new systems from Hales. While the cost sucked, the experience working with them was fabulous.
The whole staff is awesome, friendly and and professional. I highly recommend Hales to anyone who needs their system repaired or replaced.

It seems like so often we just expect things to go wrong a few times before they go right. Not with Hales. Everyone was friendly. They showed up when they said they would. They installed my new system without a single hiccup. The technicians were respectful in my home. They were done when they said they'd be done. It cost what they said it would cost. I'm glad I chose Hales. Thank you!

The two technicians who were involved in helping me service my geothermal system were friendly, helpful, and informative. This is my second time using Hales and I intend to use them for all of my heating and cooling needs going forward.

My heat was out and I looked for someone that was servicing Carrier furnaces. Hale has good communication with their apps for tracking technicians, so I was alerted who was coming and when they arrive. The repair was explained and seemed understandable and reasonable. I learned a little bit about the system too. I expect to use again.

Hale's was phenomenal to work with! We had to unexpectantly replace a furnace and Michelle worked hard to find us the best option and price for our situation. She explained all of the options and was incredible throughout the entire process. The installers were great to work with as well. Their work was professionally done and they left the work area spotless, including cleaning up mess around the furnace and floor drain that had been there for years. The text notifications that let you know when they will be arriving and that give a profile of the technician are also very convenient.

I would highly recommend Hale's to anyone needing HVAC service, and I'm happy to count myself as a new life-long customer!

Install of new HVAC went well. Techs were very professional and answered all my questions. Cleaned up work area.

Technician Shannon was professional, knowledgeable and friendly. Arrived on time. Highly recommend.

Scott Summer installed a new HVAC system. He was prompt, friendly, knowledgeable, and efficient. Good job@