1st Priority Heating & Cooling and Construction

Dear First Priority Heating and Cooling Team,

I hope this email finds you well. I am writing to express my utmost satisfaction and gratitude for the exceptional customer service I received during the recent replacement of my furnace. I wanted to take a moment to acknowledge your outstanding team and extend my heartfelt thanks for a job well done.

From the initial consultation to the final installation, your team at First Priority Heating and Cooling demonstrated professionalism, expertise, and a genuine commitment to customer satisfaction. The entire process was seamless, efficient, and stress-free, thanks to your knowledgeable and courteous staff.

I was particularly impressed with:

Expert Consultation: The technician who visited my home provided a thorough assessment of my heating needs and patiently answered all my questions. Their knowledge and expertise instilled confidence in me that I was making the right choice.
Transparent Communication: Throughout the process, your team maintained open lines of communication. They kept me informed about the progress, any unexpected challenges, and the estimated timeline for completion. This level of transparency was greatly appreciated.
Timely Installation: Your technicians arrived promptly on the scheduled day of installation and worked diligently to ensure that the entire process was completed without any delays. They paid attention to every detail and left my home in a clean and orderly manner.
Exceptional Service: The professionalism and friendliness exhibited by your team truly stood out. They were respectful of my property, took the time to address my concerns, and provided clear instructions on operating the new furnace. It was evident that customer satisfaction was your top priority.
Not only am I extremely satisfied with the new furnace, but I am also impressed with the overall experience I had with First Priority Heating and Cooling. Your company's commitment to excellence and dedication to delivering outstanding customer service is commendable.

I wholeheartedly recommend First Priority Heating and Cooling to anyone in need of heating and cooling services. Your team's expertise, professionalism, and commitment to customer satisfaction make you a standout in the industry.

Thank you once again for your exceptional service. Please extend my gratitude to everyone involved in making this process so smooth and enjoyable. I look forward to utilizing your services in the future and will be sure to recommend you to friends, family, and colleagues.

Wishing you continued success!

Great company, the owners Jill and Tim have always given professional and prompt service. The tech Bryan came out to repair a motor, he explained the issue, showed up earlier than expected, replaced the part and cleaned up in shorter than expected time. Everything is running smooth. I will continue use their services in the future.

Tim has been timely, professional and trustworthy in the services we’ve received. Jill has been great to work with scheduling and handling things with the warranty company. Such a breath of fresh air to be able to trust a service company. Highly recommend!

I saw the commercial of this company last year sometime, and the face of the commercial seemed familiar. It's been years, but I know the owners of this company from a previous church we attended when I was a child. I started having issues with our heating system, and remembered the commercial. I called the office, and immediately, they were able to have someone come and look at our system. Let me tell you, they are very professional, will get right to the problem, and they were ON TIME!!! They explained what we needed to do, and signed us up with a service plan. The plans that they offer are much better than any home warranties for your heating and cooling system. The prices of the service plans are VERY VERY VERY AFFORDABLE! I highly recommend you give them a call even if you dont have any issues currently, but at least sign up for a service plan with them. Trust me, you won't regret it! Thank you so much 1st Priority Heating & Cooling!! You are the best and I will be a spokesperson for your services!!

Mr. Tim was very professional, quick in diagnosing the issue and was able to fix swiftly. We appreciate the amazing customer service and the ease in scheduling from Mrs. Jill. Thank you both!

BIG shout out to Tim, Jill and service tech, Bryon! First Priority Heating & Cooling came to me by referral from a retired 20+ year industry professional and they were absolutely amazing! Prompt diagnostic service call, followed up with repairs just a few days later. Their pricing was VERY reasonable and fair and service was exceptional! Thank you all!
Shannon

We received our new central air unit today with 1st Priority and we are so pleased. The technicians Bryan and Gyler were on time and very professional. They kept me informed step by step on what to expect and the process. Great Work!!

Tim was amazing! Communicated before heading towards my house, respectful when in the home, and quickly figured out what needed to be fixed.

From the warm receptionist to the friendly but knowledgeable HVAC techs, 1st Priority Heating and Cooling Construction was the best choice for house's needs.

My technician was timely and friendly, he handled my issues promptly as well. Each time a member has come out, they were very courteous and knowledgeable.