Joseph Heating & Cooling

GO SOMEWHERE ELSE. BIG WASTE OF TIME! Today on 2-3-22, there is a winter storm in St.Louis, MO! Our furnace randomly shut off in the middle of the night. We woke up to the house being 50 degrees. I called Joseph Heating & Cooling and they told me they could have a tech come out for service. After about 4 hours of waiting, i decided to call to get an update, I was told they reschedule me for later in the week. Had i not called, my family and i would be waiting for hours on end with no one actually coming out. They say they guarantee satisfaction however i couldn't even speak to the manager when i asked to speak to one. THEY ARE BIG LIARS! I then called Vitt Heating and Cooling who came out immediately (literally within 20 min of me calling in) AND for a cheaper rate!!! Go to Vitt and thank me later

Jackie in the office was in communication throughout the entire process, helping me with any questions or needs, and kept me informed. The tech was pleasant and explained things clearly- shook hands when he left. I can't recommend them more.

Buyer Beware - if you want to company to promise that they'll come out the same day to fix your AC don't call these people

If you want somebody to Dean schedule you for tomorrow appointment in the afternoon the last job and then at 12:45 p.m. cancel on you call these people

Great customer service over the phone to tell you that they have to cancel on you ..........what ..........what company cancels on the customer

Not impressed at all very unprofessional skill set

Buyer beware