Mitch Wright Plumbing, Heating, & Air

Hired the company to change my filter in my unit. The service guy Michael came out wrote up a list of multiple issues and repairs that needed to be done not too mention my heating unit stopped working after me changed the filter. I called the office spoke with a RUDE customer rep. Pretty sure her name was Courtney, stated that the reason my unite had stopped working was because of the issues the service guy found and the company was not responsible and I would be charged a diagnostic fee. The guy Michael returned along with his Service Manager Jason(very nice and friendly), and come to find out he left a wire loose in the unite which caused the unite to stop working, not to mention he keep saying the unite kept clicking off during his first visit and not once did it do it on his return. My impression was that he intentionally left the wire loose and wrote up false issues just to get funded for a return visit....

I have been using Mitch Wright for my rental property in Memphis. Because I live in Florida, I looked for a company that was professional, reasonable in their prices , honest and reliable. That company is Mitch Wright. They have NEVER disappointed me in any of the jobs they have done for me even when I called them at the last minute. They have never let me down. I highly recommend them.

Alex, a sales rep for Mitch Wright, went above and beyond to make sure we got serviced properly. He does a great job of following up after jobs to check with us for any concerns we have. Very impressed with his work ethic and character!

Dean and his apprentice arrived when I was expecting them, identified the problem immediately, and without delay, set about repairing it. He clearly communicated to me in advance what the repair was going to cost, and both he and his partner were courteous and respectful of me and my property throughout. In slightly less than two hours, the repair was completed to my satisfaction. Had I tried to make this repair myself it would have taken me several days and I would have failed miserably. Glad I called Doctor MItch.

I have nothing but good things to say about Alex Brown’s personal service at my home. Any time an air conditioning, heating, or plumbing issue has come up, he has been efficient, friendly, and productive in getting Mitch Wright’s service guys here to resolve it. I truly appreciate his promptness in taking care of our needs. Many thanks to this company, and specifically to Alex Brown

Courtney and Chase were both so helpful. I needed someone to come quickly and they were on it! Courtney was so friendly and helpful on the phone. Chase did a great job and was helpful in answering all our questions. We would definitely recommend Mitch Wright Plumbing!

Mitch Wright and Staff came to the rescue!
My clothes washer drain/trap/vent configuration was not done correctly 24 years ago and it finally had a clog. I thought the water found around the floor area and outside the side of the house was due to the washer. After spending the deductible with Sears Home Warranty, I knew I needed a plumber.
This firm is absolutely GREAT! Very professional from the first call to the job completion. The technicians have an especially caring attitude toward the homeowner, the appliance, and the home itself when analyzing, repairing and completing their tasks. They keep you informed each step of the way so you understand what is wrong, what is required to make corrections, and how it's all going thru the process.
Always call Mitch Wright Plumbing Heating & Air for all your service needs.
It's the only call you'll have to make!

Dalton came to repair our water heater and was extremely professional and friendly. He even let my 3 year old “help”. The price was fair, and I love the fact that they send an email with the technician’s name and photo prior to the appointment. I would definitely use them again.

Ellis came out today on a Sunday. He was great. Cleaned my hvac unit right before it started to rain. Very pleased with his attitude, giving me information on my unit and how fast he got it done. My unit was very dirty. He got it cleaned. He's an asset to this company.

We had used this company for about a year for minor plumbing issues. I was very pleased . Even referred them to colleagues, friends and family. However, we called about our washer not draining properly and that turned into our kitchen sink pipe being burst. After tech “cleaned the line”, we were unable to use our kitchen sink. Which was not our problem in the first place! Well we called for a someone to come out and fix the sink and was quoted 2k! Again that was not issue when we called. The tech, who was very polite, ensured me that he did not cause the pipe to burst and water had been poring from my sink to the floor the entire time! After speaking to several, very polite people, it was determined by the company that it was not their responsibility because my sink was dripping when they got there. After expressing my grievances with a supervisor he ensured me that they were not trying to skirt responsibility and that he would call me back after speaking to another supervisor! Never heard back.

Got quotes from 2 other plumbers who said, yes they burst the pipe but there was no way that I would be able to prove it because of the age of my house, and the pipe was compromised by rust. We got another plumber to do the job for a fraction of the price that was quoted.

We were apart of this club plan. That is a complete joke. We ended up spending $600 (on this one issues) with Mitch and all they did was cause major damage to our house that we had to foot the bill for. Needless to say, We called and canceled the club plan only to see that we are still being charged!! Not only have they lost a customer but a reference also.