Ductworks Heating & Air Conditioning NOW 4FRONT ENERGY

DuctWorks provided quality service from my first contact with Rhod all the way through to the professional onsite staff Scott, Kevin and team for my installation. I was very pleased with the quality of work, and explanation of the team. Thank you for the great service, as I had pulled 3 other bids, and happy to have worked with Ductworks Heating & Air Conditioning.

This company deserves five-stars in my book. From the sales rep, Rhod, who gave me an A+ presentation of their product and pricing that couldn't be beat by any other company - to their extremely friendly and knowledgeable installer, Josh, who left me with a lot of confidence about his ability to install my replacement Bryant furnace with care and expertise. I will definitely continue to use their services for my yearly furnace check-ups and highly recommend them to anyone else I know who is in need of heating and/or air conditioning work. Thank you, guys, for your stellar service.

After another company came out and gave me a hard sell, I called these guys for a second opinion. They were courteous and respectful and I used them to replace my 30 year-old furnace. Josh and Patrick did a great job of installing the new furnace and I'm very happy with the results.

We moved to a new home and discovered that our dual-zone forced air A/C left the lower level 5-10 degrees colder than the upper level, even with all lower level grates closed, the lower zone thermostat (an ancient one) did nothing at all, and one of the zone motor controllers emitted a constant buzzing sound.

We contacted the company who had installed the furnace many years ago and were able to schedule a service call a few days out. Their technician showed up on time, was very personable, and immediately suggested that the buzzing zone controller motor was a potential fire hazard and he would make sure to remove it before he left. He then further inspected the system and determined that the motor for the lower zone wasn't properly closing the zone. He promised to send me an estimate the next business day for the proposed work. That fire hazard zone motor controller? After he'd spent about an hour diagnosing what he thought was the real problem told us the buzzing controller wasn't a fire hazard and we could continue to use the system. What the heck?!? After a couple of phone calls from the HVAC company to us to first, indicate why the estimate was being delayed and second, to get my email address to send the estimate to, I never heard from them.

I called a couple of other HVAC companies in my area and Ductworks Heating & Air Conditioning was able to get a technician to my home in two days -- which happened to be the Saturday of a holiday weekend!

The technician showed up on time and after only a few minutes, discovered that the dampers on the ducts leading to the upper level of my home were closed and the damper lever on the lower level ducts was stuck. He opened the upper level damper and loosened the stuck lever. He also noted that the lower level zone wasn't closing all the way. He gave us a couple of options and, in the end we chose to simply remove the dual zones and the ancient zone control system and go with one zone. He then replaced our thermostat with a basic digital one, taking the thermostats with the mercury switches to properly dispose of them.

He did all this work within the 2-hour service call window and all under $600. No waiting for an estimate. No scaring us about the zone motor controller that was buzzing and warm. Just prompt, polite, professional, experienced service. And he explained everything he was doing as he did it.

I will use Ductworks Heating & Air Conditioning for all of my HVAC needs from now on.

Highly recommended! The Ductworks crew completed ahead of schedule, charged us what they quoted us, researched rebates for us and helped us fill out the mail-in rebates, and the quality of the product and work was great. No upsell; it was a highly knowledgeable salesman (Rhod) who came by to run through our options initially, who helped us understand what certain features mean and what would be useful for our home.

They installed a furnace, AC and ducting in our early 20th-century home, were respectful of our plans for our basement space (helping us determine where to place the furnace and AC and associated cabling/ducting to make sure our plans for our living space would still work) and were flexible in accommodating the numerous delays caused by our general contractor, who was doing some pre-work before Ductworks could begin their install.

The DuctWorks Heating (also operates as Practical Solutions company) is a partner/contractor with the Xcel HomeSmart. The HomeSmart sales person sold us a furnace, and the DuctWorks crew installed that furnace and a new thermostat in our townhouse on Dec 29, 2020. Between Dec 29, 2020 and Jan 27, 2021 the furnace broke multiple times:
Dec 31, 2020 furnace stopped working
Jan 2, 2021 furnace stopped working
Jan 8, 2021 furnace stopped working
Jan 12, 2021 a manager and the installation engineer from the DuctWorks came to my house to figure out what the problem with the furnace is.
Jan 19, 2021 a technician came to do some additional installation work.
Jan 23, 2021 the furnace stopped working.
Jan 26, 2021 a crew from another company figured out what the problem was
Jan 27, 2021 a Ductworks technician came to finish the work recommended by the installation engineer - something that he failed to complete on Jan 19, 2021.

My furnace now has been working for 2 weeks. It took ONE MONTH, from Dec 29, 2020 to Jan 27, 2021, 8 visits, of the technicians/manager, multiple calls and emails. It also happened during cold Minnesota winter AND the COVID pandemic (after every visit of the technicians I had to disinfect and sanitize my home).

Needless to say, I was and am extremely frustrated, annoyed, and angry with the whole ordeal. I wrote complaints to the Better Business Bureau and to the Attorney General's office. They investigated my complaints. Today I received a response from the HomeSmart via BBB. The letter written by James Dudley who sold me the furnace states:

"Ms Yan is right to be frustrated however she has gotten to a point where no one wants to assist her further as she does not allow for conversation....
The Master Technician also noted Ms Yan was difficult and actually impossible to talk with."

The letter implies this physical, emotional and psychological nightmare is actually my fault, as I was a difficult customer. Who would not be mad after a WHOLE MONTH OF THIS HORRIBLE EXPERIENCE? And now if the furnace stops working again, NO ONE wants to help me? Should I even try to call them? The HomeSmart and the DuctWorks get a prize for the worst customer service. And they never even apologized for the ordeal we went through.

Technicians Monte and Kevin were on time, very courteous and professional. They worked efficiently and ensured both AC and furnace were working before they left. Paper work was straightforward and matched the bid exactly. I would highly recommend DuctWorks.

Nothing but positives to say about working with Ductworks. Sales person was helpful, excellent customer service staff, fantastic job with install team, and follow-up was great. Would (and have) recommend to anyone looking for HVAC service and/or products.

Great experience start to finish: competitively priced, and the work was bid, scheduled, and completed super fast to accommodate my upcoming floor installation. Josh went above and beyond installation, providing tons of information and suggestions. I will happily return to DuctWorks for future HVAC needs.

Nearly ran off the road by one of their work vans. Not a good image for your business.