Westlake Heating & Air Service

The specialist was very diplomatic. He arrived on time. He addressed our concerns with the thermostat and closely clarified how to set the schedule. He serviced the furnace and provided guidance on what we needed to do to maintain it.Very satisfied with the service. Thank you!!

I called Westlake yesterday around 10:40 am for furnace repair because of the nice review on Google. They talked me into signing up the membership and promised to send someone over between 11 and 2 PM. When 2 PM came, Nobody showed up. I called the office to ask for an update, they had the technician named Freddy call me. Freddy told me that they’re short staffed so he got two more jobs before me and he will not be there until 5 PM. I said if you’re not gonna be able to come today, let me know so I can call other people. Otherwise if you don’t show up at 5 I’ll have to pay overtime when I call other companies. He promised that he can make it. I texted Freddy at five to ask for an update, he said he still had another job and he would head over right after he finish. I texted him again at six, he said he’s “finishing up the paperwork” and coming my way. Then I heard nothing and waited in the cold for another hour. I text him again for an update, he said he’s “getting ready to leave” at 7:15 pm. I was shocked because I expected him to be on the road an hour ago. I called the office multiple times and the scheduler couldn’t reach the guy until after 8. By that point, I was so fed up I decided to call Krinkie’s who arrived within 40 minutes. After “getting ready to come over” for an hour, Freddy finally called me back and told me that he will be able to make it around 8:20 pm. This company is a nightmare, I will never work with them again!