Midland Heating & Cooling

My AC stopped working on Wednesday afternoon, they had a guy out here next day, and it was fixed by Thursday afternoon. Great work, and the technician, Josh, was one of the friendliest and most informative people I've ever had the pleasure of working with. Price was cheaper than expected, too! Definitely going to be calling on these guys for any future issues, and will highly recommend them to anyone else in the area.

I needed an ignition control switch replacement on my boiler. This is a $170 part and the technician spent 45 minutes installing it. The total charged was $898. Insane! When I asked for a cost breakdown, they could not even give me one as they just charge a set fee for this service.

We used Midland and had a great experience with John, the HVAC Technician they sent out. Dispatch was very communicative and worked to fit our scheduling needs. The technician was on time and took extra effort to talk me through his diagnostic process and what could be done during the 30 minute session, and what next steps could look like.

Overall very professional and worth the money!

Very good work at reasonable prices. Have now used them for all HVAC work for about 10 years.

Update…
The summer after the installation there was an issue with the system not cooling properly. After numerous visits, midland says the issue is lack of air flow so they charged me $1,500 to add returns even though the old a/c unit worked properly with the original duct work. I was very hesitant to pay for something that should have been accounted for at install if it was required for the system to function properly. Midland assured me they were confident this would be the solution so I agreed and was charged $1,500 in addition to the initial cost of the system. This did not fix the problem. The system has failed to properly cool the house since it was installed. Midland no longer returns my calls or responds to my emails. I was even willing to pay midland to replace the unit but they would not respond. Needless to say I was forced to replace the a/c unit using a different company. I deeply regret using midland and would not recommend this company.

My furnace went out in my out of state rental property. I knew i likely needed a new system so I called 5 different companies on a Saturday afternoon and got nowhere. To my surprise Todd (the owner) with Midland heating promptly answered the phone and said he could be to the house within 24 hrs. He ended up going within a couple hours of our phone call which was awesome. Gave me a very reasonable price on installing a new furnace and ac and had the job completed on Monday. Amazing service! Great prices! I highly recommended.

I know great customer service, having been a crew member at Trader Joe's for 11 1/2 years, so I can say without reservation that Midland Heating & Cooling has great customer service.

Since 2016, each member of the Midland team with whom I've had contact is friendly, accommodating, knowledgeable and dependable.

My house has a high tech, high efficiency, Slant Fin gas boiler that demands from each part and from every service absolute precision. Midland techs keep at it until they get it right.

In addition to accolades, critical feedback is a responsibility of being a good customer, so I offer this: Midland will benefit from a tighter focus on constant incremental improvements in returning voice messages sooner and leaving jobs cleaner.

Perfection is only an aspiration, and so if possible I'd give Midland a 4 1/2 star rating.

Todd and his team were prompt, helpful, and completed a professional installation of our new furnace and ac unit. Dan, the install manager, made sure that initial recommendations upon quote would be most effective for our home. Lonnie and the install team took special care in hooking up an existing minisplit we had as well. Overall, my experience with Midland was great and I would definitely recommend them to others.

A young technician with great courtesy and manner worked on our central outdoor air conditioning unit for the house during the heat wave, he was patient to explain the problem after some diagnosis, and finished his job for a replacement of some parts outside and double checking everything inside, fairly thorough. Would defuse it again if anything happened. The charge was 300+ dollars, but I guess any of those maintenance work wouldn’t be cheap with other shops either, so we’re quite satisfied with it. At least they didn’t do sweet talking to sell you on replacing the whole unit etc, you know?
Lewis

I don’t post ratings but with the summer heat, I want others to avoid my experience. As a company, Midland heating and cooling is awesome, came out within 24 hours of me calling, Karen was great with explaining things and answering my questions however their up charge on parts is why I give my rating. She diagnosed the issue instantly, the capacitor needed to be replaced. She told me the price which seemed high but my house was 88 degrees so I said fine, replace it because I wanted to make sure that was the only issue. I knew it was up charged vs me buying one myself but when I later looked up the price I was pretty ticked off, the exact capacitor cost $10… but the $90 trip fee turned into $369. That was an expensive lesson. (But I’m happy it’s fixed).

The same after hours line responded to the number here for Midland as did for Reliance Air Conditioning & Heat Services. I'll write the same review since the phone conversation was identical: I have elderly living in my home and a child and my ductless mini splits are not cooling the home and everyone is extremely uncomfortable in the heat. I called to ask for someone to look at our units, and the lady who answered said that they can send someone out for an estimate but it will cost me $400. Just to get the estimate. Ludicrous.