Heating & Cooling Two, Inc.

Has a great experience working with Heating and Cooling Two. Furnace went out and needed to be replaced during some pretty chilly days. They had a crew out the next day and installed a furnace and air conditioner in one day. Prompt and excellent to work with.

We lost heat and one of their techs came out that day and quickly fixed it. This was great. The issue we ran into was with the billing. Short version is that they didn't tell us there would be an additional change before the change was incurred. When I talked to the service manager she said the tech had talked to me about the change before doing the work. This was a lie. Long version below: During the techs diagnosis he fixed the issue (which was a clogged drain plug). After fixing it he came up told me it was fixed then we went down and he pointed out the pressure switch that prevents the gas from turning on when the drain was plugged. At this point he said he was already $40 into the repair and he went to write up the paper work. I work from home and went back to work and my wife paid him. They next day I looked at the bill and saw the $40 change was for clearing the drain. That seemed like something that would be part of the assessment to me so I called the company to talk about it. I told them the tech had fixed the drain and hadn't discussed the additional $40 change before fixing it. They talked to the tech who told them he had talked to me about the change before hand. This was not the case. I really don't care about the $40 charge I wanted the heat working, I do care that he lied to a manager about it. The manager of course believed the tech, which makes since, mangers should believe their trusted employee over a random customer. However, the manger told me about how they are a good company that can be trusted. Really hard for me to hear that when I just saw evidence to the contrary. The manager asked what they could do to make it right and keep our business. I said that when I called I was hoping to hear why this was a charge that wasn't covered by the $110 diagnosis fee and that if it should have been covered I'd like to get the money back, but I would not be using them in the future due to trust issues. The manager and I then politely ended the call. The manager did not offer the take action to make this "right" once I made it clear I would no longer use their company. This furthered my belief that they weren't concerned about making this visit "right" and were concerned about making future visits possible. This is all fine, just not 5 stars. They did good work. However, I will see if I can find someone else that does good work and is concerned about making each visit "right" and not more about the next visit.

I would not give them my business. Scheduled a technician to give me an estimate for heating work. No one came and got no follow up call with an explanation. When I was able to get a hold of the technician who was supposed to come out, he told me that he drove my by house and saw that another company’s vehicle was in the driveway so he did not have time to stop. Didnt bother to let me know. I had to call their shop and reach out to them when after several hours no one was there. In reality, yes there was another company’s vehicle in my driveway as I was doing my due diligence and getting other quotes. The other company was leaving so it’s not like they were going to be there at the same time. Had the they just called and told me they were’t coming and why, it would have easily been figured out. Not good business and will not be getting any future business or referrals from me.

A friend recommended calling Heating & Cooling Two and I'm glad I did. Awesome customer service from the initial call to the tech who arrived promptly on the same day and was super knowledgeable. He got my unit back up and running quickly and offered some great maintenance tips. I would highly recommend calling Heating and Cooling Two.

I priced HVAC systems from five different contractors and three different brands in the summer of 2018. Though I decided at that time to wait to make this large purchase, I was impressed at that time with Heating & Cooling Two and their sales rep, Mike Spaude. Mike provided a very clear, concise bid with options to go up in features or down, with clear pricing. Most importantly, though, was Mike's low/no pressure approach and a willingness to answer numerous questions. Mike also was the only HVAC company to have walked through all the load calculations and equipment sizing selection. I read many reviews about this contractor and the others from which I gathered bids and kept coming back to Heating and Cooling Two.

When it came time to choose recently, I ultimately chose Heating and Cooling Two for a full HVAC system replacement of our 19 year old system (builder installed; before it failed, but after a number of repairs to that system over the last few years). Mike had my information from 2018, pulled it up and sent updated bids within a very short time. Again, low/no pressure and lots of questions answered. When I finally chose Heating and Cooling Two, it was because I felt confident in the information provided, competitive pricing, and a clear, informative approach. Mike did not try to up-sell me to equipment that was beyond what I needed, but also didn't try to sell the cheapest system just to save money. It was an honest approach - 'you can save money that way, but it might not be the best value' or 'you can pay for that top of the line system, but I'm not sure in your application you'll get the return you'd want to see'.

In the end, I feel like the system we chose has good value, a very, very professional installation and explanation of the how's and what's on the new system. All in all, I would recommend - the company did great work for us and I'm pleased to have hired them to do the work.

My central Heating unit broke down, Heating & Cooling Two installed a new unit, they did a fantastic job. They were prompt on the scheduled install date/time. Cleanup the space after work, the new unit is much quieter and works very good.

Hired this company to install a new furnace and make some fixes to ductwork. Had a great experience. Sales rep was easy to work with and quickly responded to my request for a few revisions to the original estimate. Work was finished on time and final bill was exactly as quoted.

Great service and great company. Would recommend! Garage heater looks and works great. Thank you!

I moved to Minnesota about 18 months ago and have had Heating & Cooling Two servicing my Heating and AC units. Every call to the office has been excellent and Shawn the service person has been a pleasure to have in my home. I would recommend H&C2 to anyone!

Terrible experience from these guys. They came out to my place last year and diagnosed a leak in my AC line. I didn't have the cash to fix last year. I called this summer to have the work completed. They told me a tech would call me before doing any work. The tech came out and performed the test again and didn't fix the problem. I informed the tech that I wanted the problem fixed, not to have them come out and bill me for another test and tell me what I already know. The tech then ordered the parts and completed the repairs. I paid the tech the day the repairs were done. About two weeks later, I received a call from the billing department telling me there was an open invoice from the initial service call. After informing the billing agent that I didn't ask for that work to be done, he said they wouldn't be doing any further work for me in the future. Don't go with these guys. They don't listen, have poor internal communication, and poor customer service. Time to find a new HVAC company.