Winslow Heating & Cooling

Extremely trustworthy & knowledgeable! Jim adjusted his planned schedule when he found out that the water heater that powers my radiant floor heating system AND domestic hot water system had failed. Replaced my water heater promptly with a more appropriately sized unit for my needs.

I moved into my first house would be boiler. There is heat downstairs but not upstairs. Called Winslow's and they immediately came out and took care of the problem. Within one hour I have a comfortably seated house. Thank you Justin you did a fantastic job.

awesome experience getting help with my steam boiler problem. prompt service, great technicians. thx

Justin was very professional as well as kind, and repaired the furnace very quickly and efficiently. Would definitely recommend this company. I will use them again for all my heating and cooling needs.

Pros - Very knowledgable, experienced, very fast initial response time

Cons -

I work in the industry, and they do NOT charge "wholesale prices"; they charge 3x the retail cost.

They came out to my house 3 times to fix my boiler. Each time, they got it working for approx. 2 hours, then took a day or 2 to come out again and repeat the process... I ended up calling a different company for a 4th visit. They fixed the boiler in 1 visit.

No initial quote was provided. In the end, the repair cost for my boiler from 1975 was nearly $1,000. A new boiler can cost $2000-2500. If I had received an initial quote, I would have just bought a new boiler.

Both James and his son are Very pleasant and
Experienced in their trade. When I have heating or cooling problems they will be the only company that I call. I highly recommend Winslow Heating and cooling.
Steven H

The Pros: Winslow is knowledgeable, experienced and completes their work in a timely manner.

The Cons: They are also pretty bad price gougers. The company charges a significantly higher labor rate than a majority of their competitors and does not typically provide estimates. In my case, I did ask for an initial estimate and never received one. Due to the timeliness of the needed job, the work had to move forward regardless. I believe this is part of the reason of the price gouging. The company's labor charges are what they are and they are entitled to charge what they would like. However, the major issue I have with their cost structure is that they completely price gouge on parts. In our case, we were charged literally close to 3X the retail price for common parts. When asked about the part cost, the company claims they are a "wholesaler" and "retailer" of parts. Understand that many companies of course add a premium to the customer for their part costs, but usually it is a 10-20%, maybe a 30% mark up of the retail price, not a 300% mark up! And if they are indeed a "wholesaler" than the mark up is even larger. Moreover, when we inquired about the excess in labor hours, we were told that the company charged us 1/2 an hour labor for "sourcing" the part. So not only were we charged 300% of the retail cost for the part, we were charged an additional $62.50 (1/2 of $125.00 labor hour = $62.50) just to "source" common parts they either had at their shop or easily attainable at a local HVAC store. Lastly, after all of the above excessive cost charged, the company charged a $20.00 "vehicle expense" each time they came to the job (2x). When asked about this charge, the company answered by saying that this cost is to support gas coming to the job, wear and tear on their van, etc. Out of 20 years in the property management business, I have never seen such a charge that is coupled with a large hourly labor cost, a 300% mark up on common parts and additional labor cost for "sourcing" common parts they either had in their shop or easily accessible at a local HVAC store. If you wanted to make a case for mileage, the job was less than 10 miles away from their office. When asked about the overall excessive cost/invoice, particularly with the part cost, we were told that they were booked solid and that we can call someone else next time.

Summary: Winslow is knowledgeable and experienced. However, if you like being excessively charged, paying 300% of the retail cost for parts and literally making their note payment on their vans than utilize this company. Otherwise, I would seek a better option. Instead of becoming a loyal vendor to our company they have become part of the price gouging "never-again" list.

Winslow did a pretty big boiler job for me a year ago , called again to get a gas job done he said in a couple days he could come by. Called again to schedule a time and they said call someone else they are 4-6 weeks out. Just say you don’t want to do the job. It’s So hard to find good reliable workers, thanks for nothing.

Very professional Good quality work

The guys came out when my AC stopped working. They fixed it quickly, and found a problem that would have forced me to call
on their services again in just a few short months. Highly recommend this team!