Penning Plumbing, Heating, Cooling & Electric

We used Penning Plumbing to replace our leaky hot water heater. We called them, because Godwin Plumbing couldn’t come for a week. I waited to do my review until after my wood floor was fixed, that the tech damaged taking out the old water heater. And they better pay him!! Do not use them, their prices are outrageous, $800 more than their competitors and they make you pay for the house call on top of the bill. We were desperate, and now we know why they could do the job right away. If you scroll down in the reviews, you will see the same story. I wish I would have done my homework!

I have to say, with all the 5 star ratings I am curious as to how many patrons actually know industry standard pricing for master plumbers? This company charges 2.5 to 3 TIMES the normal industry standard rates. They came out for an estimate and that cost $59. Must be the only way they stay in business because to cut a brass piece off and install 2 shut off valves ...Estimate at $800 dollars. They stated 4 hours for work which I questioned as to the simplicity of the work. If you average the work out it came to about $225-250 dollars an hour. Industry is $80 an hour and $120 for emergency on weekends and after hours. I of course turned them down and explained I wouldn't recommend! Ridiculous prices. Don't care what warranty they provide as their work should be sufficient enough because if it fails due to their workmanship they are legally responsible anyway (Contract law 101). Additionally don't care of the high priced vans they drive and the newest technology they use...its plumbing.

Our dishwasher had backed up, which in turn caused the water to back up into the kitchen sink, which resulted in water leaking under the dishwasher, under the cabinet and in the basement. We called Penning Plumbing and they came out the next afternoon. They fixed the problem, got the dishwasher running (and draining!) smoothly and did a great job. The technician, Brad, was awesome to work with (ironically, he was the same technician who came and replaced our hot water heater 2yrs ago). He was friendly, efficient, and stayed on while the dishwasher ran thru a wash cycle to make sure it drained (which eased my wife's mind) and was great to work with. We have use Penning's services in the past, and and have had great service, and we will continue to use them!

Steve was friendly, thorough, and tried to save my ancient AC unit but it was too far gone. He inspected my duct work, electricity and furnace to determine possible costs when installing a new AC unit. He discussed everything clearly and gave me an estimate (which I think is high). Outside of the cost for a new AC unit, I was happy with everything.

Our hot water heater broke 50 gallon one..We have worked with Penning Plumbing Service more than once..With our Boiler and a Hot Water heater..There very professional friendly and on time👍🏼We had a GREAT guy his name was “Levi”..he was very professional and he was awesome !!! He knows his plumbing 👍🏼 Best service yet from Penning Plumbing thanks LEVI !!! Hope Penning Plumbing holds on to him!!! 🤞🏼

Darrell did an outstanding job of diagnosis/repair of our 37 year old furnace. Was on time and very polite and knew his trade! Also did a good job presenting/explaining our options for when we need to purchase new furnace/AC. Would recommend him to anyone looking for honest and good work.

Steve is a great guy! He helped me to get all I could out of my old furnace and A/C. Twenty three + years. He just finished installing my new furnace and will be back in the spring to get the new A/C running. When it comes to my furnace Steve is the only one that I will let touch it. Steve is excellent at his trade and Penning Pluming Heating& Cooling are lucky to have him!

"Can't give an estimate over the phone" - but happily charge $60 for a service call.

Called several plumbing service providers to gather estimates on a water heater install. Without exception - every provider aside from Penning gathered info like tank size, capacity, etc. then provided an estimate. Not a quote... just an estimate. Penning didn't even ask for any information - just tried to push to get a $60 service call (to provide an estimate... not to provide any service).

Rip-off. Call around.

First let me say I usually use Alger Plumbing as their prices and service are awesome. They were not available and in a pinch I called Penning Plumbing for a clogged up toilet at my business. I needed the toilet plunged out. This has happened before and it takes 5 minuted to complete. The man from Penning gave me several options ranging from $800 (huh?) with the cheapest being $316. I couldn't believe it was this expensive. I told him it just needed to be plunged out with a good plunger and he said no he had to snake it. I agreed to the cheapest option ($316) only because he was still going to charge me the service fee of $69 just to walk in the door. I said how long will it take? He said 30 minutes. I then proceeded to watch him use the plunger and the toilet went down. This took all of 30 seconds. He then pretended to stick the crank in there as if to snake it turned it a few times, pulled it out, cleaned up the toilet and said you're all set. What a rip off! I will never use this company again. Alger Plumbing charged me $125 for coming out and taking care of the toilet. Do yourself a favor and DO NOT call this company unless you want to get completely scammed. Call Alger Plumbing. They have integrity and fair prices.

I was having an issue with my AC unit not producing cold air, they told me I need a full AC unit renovation, which involved recharging the coolant, along with replacing a few parts and some cleaning of the condenser unit. It cost over $1000 but I was told my unit would be good for the next 5-10 years, and the service included a free checkup next year.

I waited a month and the AC didn't see to improve, since the services were rendered, I one afternoon I noticed a high pitch whining sound from my outside unit and noticed the coolant line was frozen over, there was also a ring of ice at the point the line enters the furnace. I read online that I should turn off my AC and run the fan for the next 24-48 hours to melt the ice, and to also schedule a follow up vist with an HVAC specialist. It was noted that the issues could have been caused by user error, running the unit at a low temperature for too long, along with a few other issues that likely should have been resolved during the complete system renovation.

Currently I am waiting for follow up service, but the office workers I talked too on the phone have shifted from telling me to expect someone on Thursday or Friday, to me calling Friday at noon to be told I may not even see a technician today. I am continuing to wait for follow up services, in the hope that I will get some sort of discount rate due to the potential lapses during the last visit, if that is not the case I will work with a different company. Since the initial service didn't seem to resolve my AC issue and seemed to be a $1000 waste of money, I would not currently recommend the service, at least not HVAC related. Granted experiences likely differ depending on the technician you work with.