Reckingers Heating & Cooling

I was having trouble with my furnace not heating. After an initial inspection, an HVAC technician advised me that I would need a full furnace replacement. I contacted Reckinger for a second opinion on what would otherwise be a very costly repair. Brandon, with the support of his team, was able to provide a simpler solution than a total replacement at a fraction of the cost. Brandon from Reckinger ended up saving me +$2,000! This is the level of service you can expect from Reckinger.

Extremely satisfied and thankful for their hard work! From the lady on the phone, to the gentlemen who came to service my chimney, and Steve himself, they are a great group of people who do wonderful work. I would recommend them to anyone!

The man showed up an hour late, he stayed 20 minutes, he changed the air filter no one asked him to change replaced two fuses for the air conditioner that run about $14 and he charged me $270. I'm still waiting to hear from the manager.

Very helpful on the phone. Bought a hard to find part from them at a reasonable price which was good. I am getting an estimate for furnace work. I will adjust my rating depending on how they handle the job.

RevPops

My air conditioning unit crashed last year. I decided to get it replaced. The salesman from Reckinger was very prompt and knowledgeable. I verified everything that he told me and decided to buy a whole new system.

The install date was not short notice, and I was told that they would be there shortly after 8am, which was perfect because while I had somebody there to supervise the work, I had to be there when they got started. Reckinger is located less than 1 mile from my house.

8:10: Reckinger calls and says that they are loading up their van and are about to leave...should be to me shortly.

9:10: We call Reckinger to find out where they're at, and are told that they just left and will be to us shortly.

9:30: We call Reckinger again and are again told that they just left. When we complained that it has already been an hour and 20 minutes since they first said they were on their way, they told us that they may have had to go get parts. 1. They had a week to plan for this, and they're just now getting the parts? 2. The management doesn't keep track of this stuff? Because you would think that if they were out of the right parts, somebody would have been told. 3. Where did they get these parts from? After all, she kept saying that they had just left.

9:50: Called Reckinger to cancel. We were tired of waiting. I was now late for work. The woman tells us that they were late because they had to get gas. Since when does it take an hour and 40 minutes to get gas, and what type of van are you driving that requires a fill-up to go less than a mile.

9:55: Because it was my family who would be supervising the installation while I was at work, Reckinger had their number on file. We spoke with a family member who told us that they had called him and told him they were still coming, despite us cancelling.
We immediately called and reconfirmed the cancellation, to which the woman who answered rudely said 'okay' and hung up.

Very bad business. I hear they do good work, but a week to plan for the first job of the day, a confirmed time of just after 8am, and multiple confirmations that they had just left shouldn't equal an hour and 40 minutes of tardiness when the customer is not 5 minutes away. Stay away if you value your time.
ADDITIONAL NOTE (added 5 hours later): My family member stayed behind after I cancelled and let me know that about 40 minutes later, Reckinger's guys showed up and wanted to still do the installation. I was told that during the whole discussion, they never once apologized for being late and instead kept insisting that they should be allowed to do the work because it was hot and I would suffer without it. After we were called multiple times to convince us to still go with them, somebody finally apologized for the inconvenience. I already have another company's estimate and will be going with them. I will post them here if they work out well.

The worst customer service that I have experienced.
They schedule appointments and dont call or show up, then you call to find out why a brand new unit is messed up and they say they dont have the right trained people to fix it.
Im sorry but if you install something your company should be able to fix it.

I would not recomend them to anyone that would like to stay cool during the summer.

This company has given me hands down the best service I've ever had as far as when they installed the system they were very thorough with explaining how to function it along with making sure everything was properly hooked up your to code I would suggest this company to everyone the hospitality and generosity of this company have been great to me

Amazing service !!!! Came out within 30 minutes! Fixed my furnace , Little Nick was professional and amazing , will use this company again for any future heating and cooling issues!!!

I called the 24 hour emergency service and had someone out the same night. The part was ordered the next morning when the supplier opened and my heat was working that evening. Great experience.

Scheduled an appointment, took the day off work, no-show. Called and was told they would find my technician and call me back...no call back..very disappointed since they were recommended in my NextDoor group