Reckingers Heating & Cooling

A shop that treats customers honestly: I had an AC fan motor die and purchased a replacement part elsewhere. When it came time to swap the fan from the old motor to the new, I got the old fan stuck on the old motor.

I came in to Reckinger to inquire about getting a replacement fan (they sell parts!). The employees there were all very welcoming and helpful to me.

Originally they quoted me for a replacement fan which they were going to pick up from a parts warehouse. I left the fan and motor with them to match for replacement. 30 min later I get a call saying they were able to salvage the old fan. I was told my all-steel fan was superior to what I would get as a replacement. They barely charged me anything for the service.

I feel good about the service here because they acted in my own best interest, even though they could have made more money selling me a replacement. I am glad honest family run businesses still exist and are around. I know who ai will be calling when I am in need for service or a new system.

My sister hired them to come fix her gas fireplace, the guy couldn't fix it and told her so,but charged her a 100 dollars.Wf business
does that. I can see charging her 49.00 for coming out.You need to hire more skilled workers, or stop screwing people

I called on a Monday and setup an appointment for a free estimate Tuesday at 1030, when no one showed up by 1050 I called to confirm and was told the first guy had something wrong with his schedule but was coming right over. I waited another 30 minutes (they are 10 minutes from me) and called again and was told the guy had car trouble but someone was on his way. About 20 minutes later someone shows up, measures the project for 10 minutes, then tries to charge me 85 dollars. I informed him i was told it was a free estimate and he said that is for new equipment only (which I was not told about). I refused to pay and he stormed out. The communication of this company is terrible. I doubt I'll even get a quote them.

Update based on owner response:
I would like to point out that the company neither apologized for their lack of communication or their tardiness, yet try to justify their behavior. It speaks to their customer service policy.

They will tell people I will order the part and call you back . Three times I called ... all three times I will call you back! they never call back. The first time they come out so nice and then they get that service call payment you won't hear from them again. You must have seen my review thought you could call my daughter tell her the board will be in a week from 12/17/18. WRONG! Do not call my daughter! This is my home that needed the service .My daughter paid for the service call as a Christmas gift . She asked you for a price on the board and you don't know how much? three weeks! No thanks! I will get someone else to take care of heating and cooling needs. I may be 61 but i'm not stupid ! you got all your getting out of me!

The agent came and was polite, however I was charged $185 for someone to come and look, and point the problem. I told them what the problem is before they looked at it. I agreed to pay the $185 and the agent gave me a quote of $900 to replace a control gas valve. According to him, the control valve is around $600 or $700 dollars. I bought the same control valve for $120 brand new.

I had a gas line installed for my Gas dryer. At first, we had our differences at price-point, but overall was able to negoitate. The installer was extremely friendly and did a great job. I would recomened anyone in the area to consider these guys as Steve, The owner, is easy to work with. Thanks again

Paid $1000 for A/C repairs. After given an estimate (by the manager) they said I needed an addition $200 in "forgotten" parts. (oops?). Found workman chatting on the phone instead of working. They charge per hour. And to top it off, the problem still existed after the "supposed" repairs.
Later, found out that a simple return line was clogged.
I suggest you keep looking.

The customer service is alright but the prices raise eyebrows. Parts are marked up extremely high and receipts don’t show a breakdown of what you’re paying for, they also say 24 hours but that is false. You can find better service elsewhere. Avoid if you can.

Reckinger Heating and Cooling installed a new furnace for my family and I within two days of our old furnace going out. The crew were professionals about their work and worked quickly! We are very grateful to Reckinger for everything they have done for us and would highly recommend them for any HVAC needs! Thanks Reckinger Heating and Cooling!!

I hope to help avoid the pains and frustrations, poor service to others that I recently went thro'. The City inspection required us to have the new, working water heater inspected for flue in Summer of 2018. First service repairman spent 30 seconds in the house saying everything is OK & we can have the follow up w/ the City Inspector, & the City still needed water heater flue looked at. Several phone calls & several hundred dollars later, Reckinger did it.
Once a service company calls the City on your behalf, they are the only authorized one to help get the inspection certificate & Reckinger service and charges were bad. At the end of the service call, the serviceman threatened my tenant's young wife w/ a little baby till I could authorize the phone payment.
Do yourself a favor, there are better choices