Parsons Heating & Cooling

Timely and professional. They were able to come out same day and fix my furnace at a reasonable price! Have used them in the past for my air conditioning unit, highly recommend this business.

First experience with them was wonderful 4 years ago. The last year has been problematic to say the least. They missed appointments (and I had to call to find out they weren't coming both times), and when they did come they managed to screw up the settings of our unit. Had them out after the initial yearly maintenance and they blamed the thermostat, tightened screws and left. Called again because unit was still short cycling and have yet to received a return phone call. Had another business come out and solve the problem. Wasted $134 on our yearly maintenance, seeing as it made things worse not better.

First and foremost the customer service is very lacking. I've missed countless appointments with Parsons because they will briefly knock and then leave. They do not call, wait, or even knock a second time which means if you are in the bathroom or changing a diaper you are screwed. They give you 5 hour appointment windows but neither call when they are on their way or when they actually arrive. And rescheduling is sometimes weeks out! The woman who answers the phone, Mary, is very short with you when you make any complaints or ask for the techs to come back after they left 5 minutes ago!

That all being said they are simply not good contractors. I rent my condo and for the past 3 years this is the company my landlord chooses to use for heating and cooling services. The second-floor in my home had never been cooled or heated properly. My DTE bills were always skyhigh. I believe the thermostat was constantly pushing out cool air because the house would never reach the appropriate temperature. The first floor would be freezing and the second floor would be unbearably hot causing my kids to sleep downstairs in the summers. FINALLY my boyfriend couldn't take it anymore and called a different company to come out and check everything. After being in my basement for 10 minutes the contractor said there were multiple leaks and the coolant was low. After a 30 minute fix everything in my house worked correctly. After 3 YEARS of quarterly visits from Parsons and them saying everything was fine just change the filters more often. So yeah, 1 star. I wish I could give them zero.

parsons was awesome. tech nick d came after hours and helped fix our air. he could only do a quick fix to get us going, but came back the next morning to ensure he completed the job. absolutely professional and all around fantastic. didnt expect the great level of service that was provided. thank you parsons and nick

They are very professional and figured out what was wrong right away. They fixed my heat at a great price. Will definitely use them in the future and recommend them to family and friends.

We use this business often and very happy with the service we have got. They are reasonable price, friendly and will come out that day if it’s a emergency or in a reasonable time frame.I will continue to use them and so will my parents.

I had a company out to repair my air condition and was told not repairable have to buy new..My neighbor told me to call Parsons Htg. for another opinion and they came out same day and had it up and running for around $200... Seems to be better than ever I highly recommend Parsons to anyone looking for a honest company!

I have to say they arrived when they said they would. Very clean. Made sure my furnace was running and I was happy before they left. Iam hiring them in the spring to replace our air conditioning unit. What sealed that deal is he told me "thank you for helping me feed my family". Good family business! P. Gargus

I had problems with my furnace when I first went to start it up this year. I called parsons very friendly and actually arrived early for the appointment, the problem was fixed very quickly and I haven't had any problems. I wouldn't trust my heating and cooling needs with anyone other than parsons.

During last week snow storm my heat went out called numerous company’s. Parsons being one of them. They came out after hours fixed my heat for my family. Thanks you for the help parsons you have a customer for life and welll definitely recommend.