Garabedian Plumbing & Heating Inc

The man who came to run my water lines to code charged $1000 for only a few hundred dollars In Work. 3 feet of copper pipe was run, a couple hangers were put on (just metal strapping), and 6 fittings. The man was there for about 3 hours. My condensate pump was not moved when he was drilling the cement wall to run the water line for drain pump. The rocks and cement dust fell in the pump. It makes a loud gargling noise now, it won’t pump water. So not only did I over pay for the services but my equipment is now not in working order. I have to replace the condensate pump. I won’t be calling them again or recommending them. The woman Casey who answers their phone is rude and pushy.

I called Garabedian plumbing to fix broken drain pipe.
The pipe is in a very tight spot, their technician Rick was excellent. He had to get under kitchen sink to get at bathtub drain. Great service & knowledgeable technician.
I had called another plumbing company before I called Garabedian and their estimate was 10x more than Garabedian and they said they would have to rip out bathroom sink break through wall to get at pipes.

Highly recommend Garabedian plumbing. I will use them again

I had to have a plumber yesterday and called Garabedian. Since it was a Saturday I got the answering service who took my information. I received a call back in five minutes. I explained my issue to Sean who showed up in approximately 20 minutes. Within an hour my issue was resolved and Sean was on his way. He was extremely courteous and knowledgeable and took the time to listen to and advise on a couple of other issues I have. I am extremely pleased with the service I received and would highly recommend them. Thank you, Garabedian and Sean.

Our tenant called us Friday pm to let us know the water heater was leaking. Even though it was Friday evening, I began calling around (ABC order) for a plumbing company.
By evening’s end, I had received no return calls. On Sat am at 8:30, I called Garabedian Plumbing and received a call back by 8:40. RICK gave me an amount, and said he would be at the house soon. I met him at 9:45 and the work began. He also wore an N95 mask, and I and the tenant were most appreciative.
RICK and Garabedian Plumbing will get ALL of our business from now on.
Thank you!!

Garabedian is very professional and provides prompt and courteous service. I have used them a number of times over the last 5 years and the experience has always been a good one. Their prices are reasonable and they are one of the few plumbers left that still bills by the hour. I would highly recommend them

Had them install a pedestal sink and fix some faucets today. Rick showed up on time and was a pleasure to work with. While installing my sink he noticed my toilet was leaking and just fixed that for no extra charge. Highly recommended and ask for Rick by name!

I felt very robbed of my time, which ended up costing me money.

UPDATE: I gave the company the benefit of the doubt and took them on another job. My complaints to the manager helped change the events of the new project for the better. Work was satisfactory. Please read below to help shape your future enagement. They are affordable.

ORIGINAL (1 star) : I felt very robbed of my time, which ended up costing me money. I expected better communication with the technician in order to better understand my options. This didn't happen. In the end, I received a huge bill for a couple tasks that could easily have been been managed better. I haven't even received a follow up call. Communication, especially, with your first time customers is key. I was also told that they charge cheaply by the hour and any materials used in a task. Materials are different from tools. I found myself being charged for the tools they used as well. Still waiting for an itemized invoice. I was very disappointed to say the least.

I have been using Garabedian Plumbing and Heating for over 40 years and have always had fantastic service and work performed by this company. They stand behind their work and all their employees have always been neat, knowledgeable and courteous. They have always been there when I needed them. You couldn't find a better company in my opinion.

I called Garabedian two days ago to get a estimate for a furnace. They told me they can come out in two days, which is today is Friday, Oct 16th.

I called them this morning at 10:30 to confirm, they said yes "Jim will be over here soon". I called again at 12:30 to see if they had a time est. Kyle said "Jim would be here in about 1 hr which would be 1:30". I waited all day till 4pm. I then called again and they said "Sorry, they are not coming after I waited all day". They asked me to reschedule and I said no, I have been waiting all day for you and spoke to you 3 times today and everyone was on time. They blew me off all day with no intention of even calling me. I had to call them at 4pm to see where Jim was. I told them I just read other reviews online that they blew other customers off lately and I will add to the 1 Star reviews for blowing me off as well. The lady literally told me" go ahead", so here I am.

Do NOT do business with Garabedian, read the other poor reviews posted and believe them. Go with a company that has respect for it's customers. My time is just as valuable.

Their technicians get the job done right, and will help keep your furnace running safely. I had a technician working for half his day, running out for parts twice and it cost less than an electrician installing some recessed lights, so I don't think they are expensive for the quality and reliability of the work. I only put 4 stars because the tech was not well versed on electronic thermostats, so he was not confident about rebooting it and will need to update for the digital world.