Berkshire Heating & Air Conditioning, LLC

We are extremely pleased with the high level of service from Berkshire. They installed our furnace and air conditioning unit in 2019 and have continued to provide the same level of excellence over the years. Berkshire is always timely with reminders for annual check ups and notifications of service calls. Today was another example with our annual A/C check. The technician Jason was thorough, efficient, and knowledgeable. Thanks, Jason, for your work today. We feel secure that our heating and cooling needs are so well handled by Berkshire.
George and Mike
Longmeadow

Came home from work on a 20° evening to find my house ice cold and furnace not working. Called for emergency dispatch and spoke with Tim. After gathering some info he said, "I'll see you shortly." 10 minutes later dude shows up with his Home Depot bucket and went right to work. 20 minutes after that our system was working perfectly. Tim was very kind, personable, helpful, knowledgeable and efficient. He even offered advice on our old water heater. We decided to pay in full for a 2 year service agreement which gets you a lot of perks and is very affordable. Regular maintenance, priority dispatch, reduced cost parts and whatnot. A very good deal for these older New England homes. I was a little embarrassed about the cleanliness of our kitchen, but a true professional Tim was, he said not a word 🤪 10/10 would recommend calling Berkshire Heating & Air. "Your NEIGHBOR just did!” don't quit your day job, Josh. 😉

Technician Jason came to my home for yearly heating maintenance. True professional. Besides yearly maintenance, he fixed a problem with the humidifier that was installed incorrectly. Easy to talk too. Explains thing’s clear. Gave me some good tips for keeping system running and more efficient. 5 star service!

I had scheduled a furnace maintenance and took time off work and they canceled the first time due to an employee quitting. They rescheduled for almost 6 weeks later. On the day of the second appointment I got a call to cancel again due to many customers being without heat, which is totally understandable, but then they wanted to schedule the next appointment for another month away. I have taken off work twice and have questions about our furnace and eventually didn't even take the next appointment. The person on the phone was very smug and kept stating that the people with no heat are priority and I agreed every single time, my problem is that they couldn't get me in for another month and she acted like she was doing me a favor. I originally called in October and we are now in the end of January. I will find someone else

I’d give this business 6 stars if I could. Professional, timely, knowledgeable, and warm service. Every guy that’s stepped foot in my house has been great. I’ve spent a fair amount of money with them this year and wouldn’t blink doing it again because of the way they treat me and their continued level of service.

Tim and apprentice were very quick, efficient, clean, and did an excellent job. He explained everything very clearly and made sure I understood before they left. I am highly impressed with them!

Technician Jason was very thorough, professional and explained what he was doing. I would definitely have him back and recommend him to family and friends

10/10 time and time again.

Started services with Berkshire Heating and Cooling based on a recommendation from a friend. This group gets it right every time: a human answers the phone, immediate service, 0 issues.

I recommend this group to anyone and everyone that needs HVAC/plumbing service. Top knotch!

From start to finish, we are so pleased with Berkshire Heating and Cooling! Professional, affordable, performed beautiful work and didn't leave a mess, friendly, timely and COVID-conscious. I trusted all of them being in my home and would recommend them to anyone in need of a new furnace!

Our natural gas powered steam boiler was old. And loud. Our water heater was begging to retire after 11 years of service. We needed to replace both and Berkshire gave us the right price. Thanks!