Sila Heating, Air Conditioning, Plumbing & Electrical

Great first experience!! Called them for AC maintenance, and their technician, Rob, took lots of time to explain any of the issues he found. Professional and great customer service!

Dave and Eric from Sila to replace our water heater on short notice. They were both very kind, extremely professional, meticulous and answered all of our questions. They are 100% the type of repairmen anyone want to deal with, Highly recommend.

David (from Sila) was AMAZING! He was communicative, a good listener, understanding of my frustrating situation, and offered a couple of solutions. I will certainly be working with Sila in the future and if possible, request David's help!

They showed up right when they said they would. The technicians did a great job. They answered all my questions. They also left my house as clean as it was before they got there. I would definitely recommend this company to anyone.

A TALE OF TWO HEAT PUMPS!
After dealing with the same local HVAC company for the past 25+ years who installed 3 Trane heat pumps and two air handlers in my condo, I was faced again with heat pump issues. The noise emitting every 20 minutes or so was deafening. I contacted my local HVAC company, they came 3 times in a 2 week period, each time they were unable to identify the problem, despite some 20-30 videos I provided . Frustrated, I contacted a local HVAC distributor for a recommendation and was given Sila. I called Sila and was able to get an appointment two days later on Friday afternoon. I was thrilled to learn their service is 24/7 and I can say first hand, it truly is 24/7! As luck would have it, Ryan Love was the technician sent. Within minutes of meeting Ryan, based on his experience and his professionalism, I knew I had the right company and the right man! Ryan was able to force the system into defrost mode (which the other company was not able to do) but it remained quiet. The next day, at 6am, it was banging, so I called Sila. I spoke with Lilly who was very knowledgeable and most helpful offering suggestions to help minimize the noise. She booked another appointment for Monday at 7am. Monday at 6:45am, Ryan was there to dissect the issue – not only was he able to force it into defrost mode again, he was also able to hear the issue, which he identified as a defective reverse valve. We discussed my options - repair the existing Trane unit, replace the Trane unit or replace the complete system, heat pump and air handler with Carrier. I was under the impression my Trane unit was under warranty as it was installed in 2016, I later learned the local HVAC Company I had been using never registered the replacement unit so my warranty was not in place. After reviewing my options and Ryan Love patiently answering all my many questions, I decided to have Sila replace my Trane system with a new Carrier heat pump and air handler system. Ryan came on Sunday to take measurements and the system would be installed the next day. The crew arrived at 730am, headed up by the foreman, Tom, along with exceptional technicians Ken & Chris who worked tirelessly all day long outside in the cold and in the basement without so much as a break. Ken and Chris were both polite, professional, friendly, respectful and knowledgeable. Tom took the time to check into duct questions, water exit concerns and electrical upgrades and in all three cases, we were good to go with no additional issues and he explained all in detail. He provided me with updates as the day progressed and was beyond helpful. What a terrific crew this was! Over that weekend, Christmas weekend I might add, Ryan called me with followup questions and provided info about the upcoming inspection, which, went well with no issues. On a side note: my direct neighbor had heat pump issues the following week and as a result of my discussing the Sila service level I had just received with my installation, the following week, my neighbor ordered a new Sila Carrier system!
My sincerest thanks to the Sila install team of Tom, Ken and Chris for their assistance and efforts on my behalf as well as your in-house crew of Lilly, Wes, Dominique and Claudine - my thanks to each of you. And especially to Ryan Love, you are the most professional, courteous, knowledgeable and skilled technician whose experience and expertise are of the highest caliber, I feel truly blessed to have met you and thank you for everything! You are a real asset to your company and an outstanding representative of Sila. Kudos to you, Ryan Love and all the extraordinary people at Sila, my thanks to you all!

We called Sila for the first time on a weekend when our eight year old boiler stopped heating our water. They quickly responded. They had to order a part from the manufacturer and were tenacious and diligent at getting the part shipped and installed as quickly as possible. Brian, Matt and Ryan were all professional, knowledgeable and efficient. We signed an annual maintenance contract on the spot. We strongly recommend Sila for your heating needs and products.

David and John were on time, courteous, efficient, and went the extra mile to figure out what was wrong and solve the problem. They listened to my description of this repeated issue and answered my questions. They also addressed some radiator issues so that the heating system is now working more efficiently. Finally they upgraded my thermostat, too. I'm really grateful for their excellent work.

Amazing HVAC company! Highly recommend, wouldn’t use anyone else. Alicia in the accounting department was very thorough and pleasant. She helped me with all of my billing needs.

Rob was great. Very professional and helpful. He answered all my questions and fixed my Central AC part replacement! Would highly recommend!

When I had a heating emergency just before the coldest day of the year, Sila responded the fastest. Gaetano quickly diagnosed the problem, replaced the necessary parts, and kept the house clean while he was doing it. No complaints about the service!