American Installations

Had our Mass Save energy assessment and weatherization project done by American Installations. We are new homeowners and don't have much to draw from for comparison, but we are fully satisfied with the work that has been done and hope our home will benefit from the improvements in the long run. We especially appreciated their level of customer service regarding communication (confirmation phone calls and working patiently with us as we needed to reschedule at the last moment, called when team was on the way, they notified us of opportunities to reschedule for earlier, etc.). The team we had in our home for weatherization/insulation were all hard-working, courteous, and professional young men, and we appreciated their independence and ability to keep the noise/distractions down on the day of the project so we could go about our business. We also used American Installations to get a quote for installing mini-splits for heat/AC, and although we decided against the project for now, that free consultation appointment was very informative. Thank you!

American Installation came to my house to air seal cellar and attic in 2018. The crew that came rushed through, they left insulation down in my cellar. They threw all their trash in my attic (spray foam cans) which are still up there and they left in such a hurry that they left the big spray foam gun kit behind and had to come back! Then months back I went into the attic to find mold all over the roof. I had two different contractors and a HERS rating company look at it and they all agree that the attic should never have been sealed without properly venting. I contacted American installations, spoke to both owners who are very unprofessional and should not own a business, they are denying that it is their fault yet even an employee of their company came back out to assess the house and stated he believes it it their fault and was supposed to go back and handle it with a manager. Full of excuses and false accusations on reasoning why the mold could have started. The house was built in 1975 I've owned it since 2011 and after 2018 when they were up in the attic the mold started.
They state in their response I was abusive to their staff.... No, just the owners who refuse to accept what they did! They also state that the house has poor ventilation, maybe it does but it worked until they sealed it. They came back to inspect a couple months ago to now find out the house needs more ventilation. Why would they seal up a house tighter if there was not enough ventilation beforehand? They did not inspect my house properly the first time!

5/29/18

My wife and I were very happy with our experience with American Installations. They were very professional and clear re. what they did and what the cost would be.. They did what they said and answered all questions along with sticking their quote of cost adjusting it only after explanation.
They were timely and did exactly what they said. They showed up when stated and finished on time with a great clean up each day.

I want to say thank you to American Insulation for the excellent job they did. From the initial energy audit done by Joe, to the work done by Dan and his crew. They were very professional and friendly. They did not hesitate to answer our questions, and they also explained what they would be doing at each process, from installing insulation in the basement, to installing insulation in the attic, weather proofing the doors. When they were done they also cleaned up the debris that was left after installing the insulation. I also notice that the house is warmer. Thanks for a great job.

American Installations is an excellent company. From start to finish I was pleased with the office workers and every one of the guys in the crews and the crew chiefs. I was a crew chief for about a year and a half, and a crew member for a half of a year before that. I no longer work there, but am still thankful for all they taught me and the opportunities provided.

I worked with Eddie who was so helpful and knowledgeable!

I was very happy with the home energy assessment that was performed.

Excellent work. The four man crew was punctual, efficient, thorough, courteous, and professional. Plus it's the best deal going for homeowners. I highly recommend them. A+ you guys!

Was very happy with detailed list & advantageous programs

I called MassSave for an energy audit and was connected with American Installations. We had a great experience with them, starting with the energy audit. We knew some of our issues-lacking insulation in the attic, needing new windows....but as a result of the audit, we found out there was a lot of heat escaping through our attic hatch.
We contracted with American Installations to do the work and they helped us through the process. In fact, they take care of everything!
Prompt and effective communication via phone and email (most convenient for me when I was working) with Wyatt and the rest of the team.
Our insulation and air sealing work went smoothly and we look forward to reaping the savings. And we'll be calling next year for the next stage of work to be done!