American Installations

Very informative. Fast and easy assessment.

Had American Installations insulate my mudroom which was built on top of a deck. It wasn't easy to get to, with many obstacles in the way. If i had known how cold it would be in the mudroom i would have done this prior to finishing the room, but the installers were gracious about it. Worked in the non ideal conditions with under 3 ft of room under the deck and did a great job!. They cleaned up after themselves and I'm very happy with the work and how much warmer my mudroom is now. Definitely will recommend them to everyone.

Through the Mass Save website, I found American Installations and called for an energy assessment so I can get my attic insulation beefed-up. MassSave told me I could call an approved contractor myself and it may be quicker vs the current three month wait if coordinating through Mass Save directly. Oil heated, 1965 cape in West Springfield. My attic needing insulation is approx 37' long x 27' wide. Due to the slope of my roof there is no interior access, so the attic would have to be accessed via the exterior.

The woman who returned my call and was a bit brief with me insinuated they were disinterested and to call someone else, preferably go through Mass Save directly. I got the sense my project was too small for them. I was left speechless thinking they're doing work for a utility program (Mass Save), which has the intent of improving energy efficiency for homes and they don't want to help me, not even come out and take a look at my project or at the least offer to do an energy assessment and if they don't want the insulation project, so be it. So business must be really good where they can pick & choose projects.

American Installations has a very nice website, but their cold shoulder with my project was a major turn-off. I hope to speak with MassSave so they know the attitude of an "approved contractor".

The team that came to my home were professional, clean & knowledge. They were great about answering any questions and never stopped working. However, when they had to leave because leasttbasementhey had another another appointent, they vacuumed but did not put my belongs back against the walls, left all the lights in basement. I couldn't get to the one in workshop & ceiling tiles didn't go back up properly. I am two months out of surgery for a hip replacement & live alone. Unable to even push a couch back much less climb a ladder to put ceiling tiles back.

American Installations was the most professional, customer friendly business that I have ever dealt with. Efficient, hard working, polite, considerate and clean. Every person I spoke to, (from my initial call to job completion), was an absolute pleasure to deal with.
THANK YOU AMERICAN INSTALLATIONS.

I had an energy assessment appointment and they canceled. They stated they called and left a message saying they can’t come cause my tenant is on low income. The message was so different. Here is the message

. “Hi Daniel my name is Kim our company American installations was asked by national grid to contact you to schedule your _⁠_⁠_⁠_⁠_⁠_ home and are G assessment as a reminder every month when you pay your electric bill portion of that _⁠_⁠_⁠_ _⁠_⁠_⁠_⁠_ funding the assessment for you and _⁠_⁠_⁠_⁠_ you _⁠_⁠_ you leave the lights for the whole house programmable _⁠_⁠_⁠_⁠_⁠_⁠_⁠_⁠_⁠_⁠_⁠_⁠_⁠_⁠_⁠_⁠_⁠_⁠_⁠_⁠_ _⁠_⁠_⁠_⁠_ we even still up in the air traps in the home _⁠_⁠_ at zero cost love to schedule your no-cost home energy assessment and we're here in the office today until 730 you're welcome to give us a call back anytime the phone number is 413-55202_⁠_⁠_⁠_⁠_⁠_⁠_⁠_ American installations and we work directly for the _⁠_⁠_⁠_⁠_⁠_⁠_⁠_⁠_⁠_⁠_⁠_⁠_⁠_⁠_ thanks so much and I hope you have a wonderful day…”.........

How is that a cancellation voice mail.

**** update****

Pretty funny that you leave a review and they contact you within a hour. But they can’t even make a follow up call to reinsure the cancellation was received. But the only message you received was a marking robot to call for a service instead of a cancellation voicemail. They are more concerned about cutting the ineligible to make room for someone else.

Wyatt pretty much nailed the estimates down to the penny in the initial assessment. Adam and crew performed the dirty works with all effort to seal the gaps and holes in the attic and basement. In fact, the basement is now warmer than before. Appreciate for the excellent works, and looking forward for savings in the electric bill :)

Jack

I never called this place or contacted them. One of my friends had a meeting with them and they asked him to name 3 people who might be interested. I was one of the people he mentioned. This was about 2 years ago. They called me and I told them I am not interested. They still call me frequently even after I've told them repeatedly I am not interested. I ended up blocking their number and I still see they are trying to call me.

They were on time, did the job and were very friendly. Even though seem to be very forgetful as they forgot the paperwork that they apparently need to submit for a refund from the masssave program. They schedule a time to do a quick retest to do new paperwork but they never came or told me they weren't coming. I am assuming they found the paperwork. Now I was going to let that go but then today I found they had forgotten to put back the light from the attic. That is the 4th thing they forgot to do when they did the job. Also I recommended them to a family member they weren't too happy with the person that did the audit. I just can't justify giving 5 stars with that many mistakes.

Not 100% happy with quality of work. The rubber sealing at the bottom of the doors were not evenly centered in the bracket. Had to remove them, adjust to where they should be then screw back into the door. Sealing around the doors did not match up to the color of the woodwork. House was FULL of dust when they left. Had to do a lot of cleaning to get the house back into order. If I had the chance to do it again, I would pass.