Thunderbird Heating And Air

If I’ve to identify an unprofessional and unethical business, this business would be the best example. I recommended this business to my landlord to fix the A/C. He called and scheduled an appointment for it. They never showed up the first day and didn’t even have the courtesy to update that they couldn’t show up. They rescheduled the visit twice in 2 days and the technician never showed. There is no update about the no show. When I call the customer service they just tell the technician will call and it never happens. I waited for them for two days and they never showed up. Once the customer rep told the manager was so busy in attending meetings so he couldn’t update. If you can’t keep up on your commitment and don’t have the courtesy to update and make people wait, then don’t commit to anything. The last time I spoke to the customer rep, he was so casual about it and didn’t even provide any advice. He was like ok. The most annoying thing is they charge $89 upfront and don’t show up. This is heights of unprofessionalism. Save yourself some time.

We had a great experience getting our AC and furnace replaced by HVAC Repair Company. They worked very professionally throughout the entire process and the repair was completed within one week of the initial consultation. With their help, we are extremely happy with our new systems that keep our home at a comfortable temperature all year round!

The team of pros responded to my call in a timely manner, and arrived fully prepared to solve my emergency. They performed their work quickly and efficiently, giving me the peace of mind that comes with knowing you are protected.

Rafael and George were pleasant and professional. They provided instructions on the work that needed to be done, finished the task, and tested the unit they installed while working nonstop for more than 2 hours. I'd heartily suggest Thunderbird Heating And Air company!!

We just had a new HVAC system put in our townhome. Thunderbird Heating And Air really impressed us. They were professional, friendly, and respectful of our home. The technician was very knowledgeable and made sure we understood the process of what they were doing. They were a hard working team and I would recommend them highly. We have been customers of this company for many years now, and have never had any negative experience with them at all.

I had a good experience and thank you for entertaining my home furnace concern. A big thank you to everyone this company for the help! Always keep up! Very happy with my experiences with one hour heating and air conditioning. I will definitely keep using them as well as telling anyone who needs anything to use them.

I have been using Thunderbird Heating And Air for several years now for my HVAC needs and each visit has been a positive experience. The technicians and office staff have always been quite professional, knowledgeable and have demonstrated excellent customer skills. Our technician today was outstanding and proved to be an excellent attribute to the Company. Thank you for the great service today!

When my AC went out, I called Thunderbird Heating And Air to see if my unit could be fixed. They kept me informed and arrived at the time they said they would be here. Their awesome tech that helped me out was very professional and competent. He took the time to educate me about my entire unit and was very kind and easy to talk to! Would not hesitate to recommend!!

Professionals were amazing in installing a gas line for our new cooktop. Very professional and responsive. In fact, he helped connect us with a handyman who fixed the rangehood for us. Thank you.

Steve got here promptly. He immediately spotted the problem and put my mind at ease by explaining what was going on with my system in this weather (icing) and checking to ensure that the system was working properly. He answered my questions and gave tips about maintenance that I can perform. Based on the information that he shared and the trust that he inspired, I decided to purchase the maintenance plan. Thanks, Steve!