HomeWorks Energy

Cody P. is a very intelligent young man who presented all of the energy saving items to me in a very professional manner. He was able to find some very significant cost saving projects which we are going to have done by Mass Save.
Cody P. deserves a five star rating.

Fraud Alert! Be careful with this company. We have a navien water heater in our property. The flow censor was faulty and needed to be replaced. Navien has a great customer service and warranty in place. We called them and they gave us Homeworks phone number as a navien certified technician near my house. We called homeworks and scheduled a visit. They sent a technician named Jonathan who was not navien certified and didnt know what to do with the heater. He even asked for heater manuals so he can do the settings again. He stayed in the property for over two hours but couldnt diagnose the problem. Later on we did it with Navien tech support on the phone. Unfortunately Navien sent the part to HomeWorks for them to replace. The part and labor were covered under the warranty but homeworks refused to accept it. They wanted to charge me $600 to change a flow censor in the unit. I explain this to Navien customer service and they literally called it " absurd amount to charge on a job like this" So they denied the claim. I asked for my part back so i can get it replaced by another plumber. A manager called Nicole refused to give the part back and this time asked for $650 to replace it. She said she wouldnt itemize the charges on the bill and just charge the amount and asked me to get it back from Navien. What a horrible practice. I am going to file a complaint with the MA licensing board as well as better business bureau. Stay away from these frauds!

Edit after COO's reply.

1. My Naviens were registered by me. this is how we got your company name, unfortunately.
2. The navien covers labor and parts and I would pay upfront for it no problem as I said to the gentleman on the phone as well as Nicole. HOWEVER, your outrages $650 fee to replace the part was denied by Navien itself. They called it absurd on a recorded line.
3. We requested a navien certified technician who has been to their site for training and received a certificate from them. Instead, you sent someone that WAS NOT CERTIFIED BY Navien but received your internal training, which clearly sucked..
4. Where we stand now is that I still cannot take a shower at my own place because of your company and you refused to send the part to me until I start complaining. I still have not received the part.
5. this is not a communication issue. Your company is fraud.

I had a routine maintenance performed on my 5 year old Navien combi boiler by Eric and Dervon. This is the 3rd year I've used HomeWorks after living in the home for 5 years. I used the original installer but the owner sold the company and the maintenance rate quadrupled. This year I also hired HWE to install a Navien Peak Flow water filter on my system that was not included with the original installing plumber. The techs were on time, communicative, and did not attempt to up-sell me any un-necessary services. I will call them next year to keep up the routine maintenance on the system and refer them to neighbors and friends.

Energy assessment of my home. Joe installed new thermostats and gave us recommendations for further energy savings. He was very knowledgeable and thorough. Thanks Burrito Joe!

Dustin did a great job in guiding us through exactly what would be done and the costs involved. He replaced some plumbing fixtures on the spot as well. Highly recommended.

HomeWorks Energy insulated my existing home. They applied spray foam in all the seams and cracke in both the attic and the cellar and thye blew in 18 inches of insulation into the attic. Work was done professionally and neatly, crew was great.

Dan was very efficient, knowledgeable, professional and personable. It was a pleasure working with him. We are planning to follow his recommendations.
Thank you

Eric was prompt on schedule time, he did his job very professionally, explained very well what are the problems and how to solve them. He is friendly and polite. I wish him every success in his life

Eric showed up and was perfectly courteous of my space and time constraints. He answered all my questions patiently and was respectful of my whimsical preferences (e.g. keeping my mechanical thermostat). I was in good hands!

Cody was very knowledgeable, polite and considerate. He explained what he was doing every step of the way and did an excellent job explaining all the different recommendations for improvements.