Horizon Services - Air Conditioning, Plumbing & Heating

Shawn was absolutely fantastic. I really appreciated that he had a fresh pair of shoe covers instead of re-using covers from other people's houses, and he was meticulous about removing them and putting them back on as he went in and out of the house. He was also very detail-oriented and pointed out some issues that I (and other technicians) had never noticed before, and he gave me some suggestions to improve my system. He also replaced my capacitor quickly and gave extra attention to the inside of the exterior units. I hope he's able to service my units when it's time to do the fall maintenance!

I met with both Andres Hoyos and Scott Williams. Both employees were exceptionally professional, kind, patient, and most importantly honest. They ensured that all of my numerous questions were answered to my satisfaction and walked through the pros and cons with all of the difficult decisions I had to make.

Additionally, both employees talk about how well Horizon Services treats their workers. For me, it an important value that a company I do business with treats their workers with respect and dignity. Both employees were proud to be a part of the Horizon Services team and reassured me that I was working with a company that cares both about the customer and their employees.

Because of these employees, Horizon Services will have all of my future business for my HVAC needs and I highly recommend their services.

Full Heating, A/C and Hot water replacement Great work ethic, really professional and courteous, will always use Horizon and request Joseph.

All the single ladies……
AVOID AVOID AVOID
Tbis place sent a very unbalanced technician to my house. It was about 9 PM and I was alone with my two young boys. This man had zero emotional regulation and tried to quote me a $3000 repair. When I called my ex-husband to have him talk with this person, the man was rolling his eyes, and literally jumping up and down, and totally annoyed that another man, my question his “expertise” — which was completely exploitative. Worse the company has been completely unresponsive to my calls for a refund which I believe I am due as the “technician” told me nothing I didn’t know and was just trying to upsell me a new furnace. Awful awful place. Avoid unless you have a man around to negotiate with them.

They arrived on time and worked diligently to get our new gas furnace installed. When they finished they cleaned up, leaving the area cleaner than it had been. The whole process from calling and having someone come out to the final install was a pleasant and effective experience!

Horizon Services (Baltimore) gave us an estimated time of arrival and they were there within the time frame promised. Our service tech Daryl was very friendly and professional. It turned out that our issue isn’t something Horizon handles, but Daryl took the time to explain what we needed to help us understand how to proceed from here. Will definitely call Horizon Services again for future needs.

Sent message when on the way, arrived on time, worked quite hard and very friendly as well--did a great job. Highly recommended

So glad I picked Horizon!! My A/C stopped working on a 90 degree day. The first company I called couldn’t get anyone to me until almost a week out. I called Horizon and they had an appointment for me the next day. Their tech, Antwarren, arrived to the minute he said he would and was very professional and courteous. He explained everything and walked through step by step all the options. He was able to quickly get my unit up and running again and had the part I needed in his truck. I was so impressed I got the regular service plan which I usually don’t do, just because I now trust Horizon as a company to take care of my HVAC needs. Will absolutely recommend to friends and family.

This is the first time I used Horizon Services and they were GREAT! They were able to get out to us in a timely manner which was appreciated as our air conditioning was not working and it was hot! Matt showed up right on time. The company also sends you a link so you can track when they will be at the house with a picture of who to expect.

Matt was courteous, knowledgeable and patient. I have little knowledge of home repairs and he answered all of my questions. He explained things in layman terms so I could follow along. He took his time to uncover the issues and worked on each item until our air was back working. He was very kind and an expert in his field. He instilled confidence and created a life long customer. I am so thankful that Horizon sent Matt to our house. FABULOUS EXPERIENCE!

Mr. Antwarren Snell, the technician you dispatched was very thorough and took the time to explain what he was doing at a high level as he worked. I had asked some fairly technical questions about the HVAC control systems. He did a great job restoring our old unit to service. We have decided to replace the older unit and have moved forward with Horizon for the installation and future service. Mr Snell's high level of professionalism and knowledge was a major factor in our making the decision to go with Horizon.