Horizon Services - Air Conditioning, Plumbing & Heating

The best service I've ever had! I made my appointment with ease, I realized I would be running behind to be there and had the best customer service experience! The dispatcher was so nice and they were able to accommodate me due to my circumstances. I didn't think it could get any better but then I met Kevin!! Just wow he was sooo nice a knowledgeable. He had me laughing the whole time and he walked me through each step. He was on time and he got the job done quickly. He even cleaned up when he was finished. Kevin was the absolute best!!!!

Rob was the right guy for the job! He assessed the issue accurately, ordered the parts, and came back to ensure that my stubborn leak was resolved in no time. We are very grateful for Rob and the Horizon team.

Great price, great installers quick turnaround very professional and detailed oriented when the installation was done.
Reggie, Rico and Derek did a wonderful job.
Thank you 🙏🏻

During the recent cold weather emergency, my two year old Horizon installed furnance shut itself off because a pipe froze because of an incorrect installation of the humidifier on my furnance. It took Horizon three full days to get to me. Imagine no furnace heat for three days. This started on Christmas Eve day. I had no heat over Christmas. Stores were closed so I couldn't buy space heaters..I had one small one and a friend loaned me one.Otherwise all my pipes would have burst. Don't expect warranty work on holidays. You'll be waiting just like I was. And don't believe advertising that says they respond 24/7. It just isn't true.

They were early. Communication was great. Our tech was polite and professional. Will use them again when it’s time for the heater to get serviced.

Dominic and Rico were very professional and answered our questions on site. They worked all day installing our new HVAC system and cleaned up when they were done. Very impressed 👍

Evening on a Sunday they did answer the phone and offered to come over to fix my ac wow how great but after the diagnosis which I didn't know anything about pay 700 that I didn't have I'm disabled I look up the part to see it only cost 20 so I feel ripped off to pay 1400 an hour so be careful with this company 3996525 invoice

Shawn did a great job. He knew what he was doing and went right to work. He quickly solved the problem and did it for a fair price. Great customer service from start to finish!

If I could give 0 stars I would! I made an apt and received 2 text sayin they would show up ata certain time and they NEVER showed up and supposedly tried to call me and leave a voicemail but I didn’t have any missed calls or voicemail !! They don’t honor what they have on their website and the First Lady I was speaking with just transferred me to somebody else! Very unprofessional !! Save money and time and call a different company that cares about their reputation!!!!!

Very well done. Replaced our existing heat pump system as specified by our contract, explained all work done after completion, and provided advice on thermostat usage, filter replacement, etc.