Horizon Services - Air Conditioning, Plumbing & Heating

HOMEOWNERS BEWARE. We have had Horizon come out twice to check our HVAC system, and both times the appointment ended with the technicians convincing us we had to replace the entire system. Fortunately, both times we got second opinions: the first time it just needed a top off of the freon, and the leak was not bad enough to warrant a system replacement. They were also going to charge us $250/lb for the refill. The company we got a second opinion from charged us around $100/lb.

The second time we had them out was just yesterday as a "free maintenance check" which came with the service plan we had with them. During that call, the technician told us our compressor was broken and the whole system needed to be replaced. We had not had any issues with the system, but the technician told us it was not worth fixing. A technician from another company came out today for a second opinion and showed us we only needed a new capacitor, which was very reasonably priced.

The technicians we have met with have been very friendly but are very definitely salespeople trying to sell you something you don't need. We were told by the first Horizon technician that a full system replacement will be somewhere between $12k and $25k. We were later told by other HVAC companies that that price was outrageously expensive. We will not be using Horizon again, and I recommend you look elsewhere for HVAC services. Horizon's business practices are clearly predatory and looking to make a buck off of people who don't understand these systems. I wouldn't trust them.

Axel and Devon did a great job! Gas heating and 3 1/2 ton AC replacement completed in one day, even after a couple of twists required some tweaks. Knowledgeable and friendly. Very pleased, so far. Found company in the Montgomery County Five Star Rated guidebook. Scheduled install for 2 days after first call and estimate(in the same day). All contacts have been friendly and knowledgeable.

My Tech Calvin P did an exceptional job explaining the issue and cost to me. He worked with me to get the best price and completed the job as fast as he could. My new water heater was installed quickly without causing a major inconvenience to my family. Thank you very much for your diligence and professionalism.

Kevin was an excellent technician. He showed me the many reasons why my water heater needed immediate replacement including the leaking and corrosion of the unit. He was very personable with myself and my child who was in the home with me during the replacement. He explained the necessary code upgrades that needed to occur due to my older water heater as well as how to operate the new unit. He kept his work area very neat and clean as well.

The Horizon technician, Kevin Green, is a lifesaver. He was able to quickly and skillfully replace our burst water pipe and put our worries to ease. He is very professional, friendly, and personable. I hope to never have a major plumbing emergency like that again but, if it ever does occur, I will definitely try requesting him to fix the issue.

Andres had our system back up and running g in no time , much appreciated in a 95 degree day in May. He was professional, friendly and explained to us all the details of the problem and the fix.

*Edit* Company reached out with apology and did best to make things right.

Sales, upselling, not thorough, not thoughtful, and all around bad experience. I do not post reviews normally but this is an exception.

I know this isn't the technician's fault completely, but it was overall bad. The technician came and checked our AC unit for a few minutes then quoted me nonchalantly "around $1,000" to change the circuit board. No details, just out of thin air as I assume he figured I'd just go for it? Quickly googled the circuit board and it was around $200 from the manufacturer. I asked for some explanation and it was "sometimes it just happens to electrical parts" and we need to charge for labor (okay, I can get my head around that). I said that price was way too high and ultimately negotiated to $600. He changed it in minutes and left... I should have said no in hindsight. The unit then continued to leak after he left. They came back out and confirmed the issue was the condensation tray and a back up of dust. The air filter was dirty but there was no offer to clean up the carpet that the water leaked onto, no offer to make it right, no apologies, and the initial inspection was obviously not thorough and THEN on the second visit they tried to pitch a $740 upgraded EZ Trap pipe.

I would not recommend this company and won't be using their services again. I am mostly understanding but this was 2 situations that were handled poorly.

The Horizon technician Brandon (6/24/21)who took care of our plumbing job was very professional, polite, & answered every question we had.

The Horizon technicians Lloyd & Timothy (6/30/21) who installed our new HVAC were very professional, polite, & knowledgeable.
They answered every question, They were prompt with being on time AND they left their work space spotless!!

Would definitely use this company for all future services!!

Horrible experience. My system was screwed closed because the repair guy lost my inserts to close my filter in. Instead of telling me, he used screwed. When I called the company, it took 3 calls to have it fixed and after that I could not once get a supervisor to call me. There was no real apology. I guess I'm still supposed to be waiting for a call from March.

Matt Friedenberg was extremely knowledgeable, personable and efficient during his visit. He quickly identified where my heating system was failing and provided a short-term fix while awaiting parts for a permanent solution. He comes across as being very honest and interested in the best interests of the customer.