Pinnacle Heating & Air Conditioning

Pinnacle replaced 2 units in our home. Not only did they replace the units but suggested that we get all new duct work. Because of this our heating bill is half was it was before. All of the workers where nice and left our house cleaner then when they started each day.

Very responsive, professional service. Installed our AC and heat hump unit about 12 years ago. It's going strong and when there were a couple issues over the years, they were right on them.

Also installed AC and heat pump units for a couple of friends. They were very happy with the service too.

I had an issue with my outdoor unit! Turned out it was leaking coolant, pinnacle found that right away. It wasn’t but a day or so later they were back on site! They located the issue and resolved my issue quickly and efficiently, BEST PART...... didn’t get gauged by needless charges and over charged repairs. Hands down my go to crew for all A/C, heating and refrigeration needs!

The driver of their van needs his license revoked. I watched him cut off at least a half dozen people, passing in the right lane at high speeds in heavy traffic. Not once using turn signals or offering any kind of road courtesy. If this is the kind of people that Pinnacle employs, I wouldn't trust them to install a ceiling fan.

Pinnacle did a great job of installing my Mitsubishi electric heater and a/c. Service man did excellent work and clean up when finished. AAA rating for a job well done.

One of my coworkers recommended that I use Pinnacle for installing my new mini split system. The day if the install it was pouring down rain for most of the day. They used drop clothes in each of my bedrooms and down the hallway to keep from tracking any dirt into the house. The technicians also used boot covers to eliminate and dirt going into the house. The second day the technician doing the final hook up and programming of the system took his time to explain how the thermostats worked through the application .

I will definitely be calling Pinnacle back for all of my future air conditioning and or heating needs.

I contacted Pinnacle on Friday, 3 July 2020, because my fan motor on the inside unit stopped working the previous Monday. The technician that I was referred to, by a friend, came out and diagnosed the problem. He went to his supplier to get the fan motor but was given the wrong part. No one was able to locate the correct part in the DMV area.

I was talking with a friend who suggested I contact Pinnacle to see if my warranty had expired as their unit was replaced around the same time and their warranty was still in effect. I did so and yes the warranty was valid and good for another three years.

In speaking with Nic, who verified the warranty, I explained to him the situation. He said he would order the part and acted as if he was doing so while we were on the phone. Great! So I thought. We even agreed to have his company to install the part for $350. I was excited as I have been without A/C almost a week and it was being predicted that temps would be 90° or higher for the next ten days. I was told the part should be there on Monday (7/6), no later than Tuesday (7/7). I called on Tuesday to follow up on the fan motor. No part had arrived so I left a message for Nic to call me. I called almost every day only to find out the part was not ordered as I was led to believe until the following week. I became a little agitated because where is the professionalism ... I received no phone call to update me on anything not even a return call from Nic. Is this how we do business? Really? Wow! But I did get the run around from June, Michelle and Catherine. Also, during that week I decided to not let them install the fan motor because of the lack of professionalism and the not knowing. I was informed by Nic either Wednesday or Thursday there would be a $50 charge to complete the warranty paperwork for the fan motor and to bring in the old motor or I would have to pay full price for the fan motor which was quoted near $700. Really? You have to pay to complete warranty paperwork? Well today (7/13) I received a call to let me know the part was in. I drove to their office which was 50 minutes away and paid the warranty paperwork processing fee but was told I could not get a copy and I would only get a 30-day warranty on the new motor because they did not install it. It seems to me the remaining three years should apply to the new unit regardless of who installs the motor as long as the technician is licensed/certified. So, what is the purpose of the warranty if I do not benefit from it. I do understand Pinnacle needs to be paid for the part if they had to cover the cost upfront. I am also thinking if this is a regular supplier there should not be an upfront cost. But what about the labor? My experience has been the warranty covers parts and labor. Also documented in their paperwork is "customer having a friend install the motor. No warranty will be provided for the fan motor. Customer had originally called and agreed for us to install the motor. Customer must provide existing motor at time of pickup." Well, in my opinion the professional thing to do or simply having common courtesy would be to keep your customer informed of any changes regardless of how small. I was always taught that your word is your bond. The bond was definitely broken. I need to find my documents that was given to me during the installation in August of 2013 and investigate further.

I couldn't be more pleased with excellent service on our 40 year old furnace. The guys were complete pros - patient with all my questions, willing to provide answers and left everything running smoothly. Very happy with all their work and they were great to have on site. Keep it up guys!

The Pinnacle team are courteous and reliable. In my experience they are delivering high quality product and service at a very reasonable price. I would highly recommend this company for all of your HVAC needs.

Pinnacle Heating and Air helped us out tremendously after our AC broke in the middle of a heat wave. They were very reasonably priced, honest, and professional. I highly recommend them for heating and air conditioning needs.