I will NEVER use this company again. Larry, Curly showed up and quickly dispersed in my home. One of the technicians was shocked that I only had less than 10 vents in my small house. He said, "it's gotta be more...this is a whole house"! I told him, I think I know how many vents I had. While one technician was reviewing the vents, another went downstairs. He returned showing me some lame picture claiming my blower was dirty. I had no idea if that was my furnace or some random person's picture. He should have called me downstairs to see it. The other technician returned from outside (mind you no one changed their protective booties. The same germs they obtained from outside, was brought in my home. The one walked in and out several times. They never touched their booties). I asked how much would that cost. They said let me go get the Supervisor (Mo, the third party of this 3 stooges team). Before the technician left, I mentioned okay, I'm on a budget. He mentioned, "Everybody's on a budget). He was so unprofessional, first the "whole house" comment now this. The supervisor said that will be $5xx.00. I kind of blacked out after he said $5 hundred. I can't remember if he said $550 or $530. I told him no thank you. I ended up contacting another company. It turned out, that picture was not a picture of my motor. Sears tried to pull a fast one. Thank God, I didn't fall for it. I've used Sears before to clean my vents. I wasn't happy with them, but I was trying to save $$. I thought the job was great until I hired a professional company who provided pictures, and proof of a thorough job. One of my friends also had a similar experience with them. Sears cleaned her ducts and vents of her newly purchased home. She showed me a picture of how much dust and dirty they left behind. They are not professional, they didn't do a good job for neither one of our homes. Even the the appointment taker was rude. She tried to upcharge me for travel time., a charge that's not present when you book online. smh. That should have been my first clue. Never again....you get what you pay for. $99.00 duct cleaning....don't believe the hype.

February 5, 2021

Helpful Review 2