Natal's Air Conditioning, Plumbing & Electrical

Michael Lanoue and his colleague did a great job installing our mini-split. Very knowledgeable and friendly. We thought it was a safety bonus to receive a text with his photo. Very happy with Call Natal’s!

If you can get Nidal to be your guy, get him. Honest, hard working, transparent and professional.

Rodney did a great job. He explained the possible problems, and how the problem would be diagnosed. He was able to clean out the clogged pipe and we are back up and running. Very satisfied.

Our technician, Joe, came for regular maintenance. Little did he know I had big challenges with our system that I hoped he could help with. Joe was patient and knowledgeable. He took his time to really understand the problem and offered a few possible solutions. He recommended we meet with someone within the company that specializes in problems such as ours, which I appreciated. He seemed to really want to help us find the best solution. This is my second experience with Natal’s have have been happy both times.

Showed up and presented me with all options and how much each would cost. Answered all questions I had and left me feeling satisfied that my plumbing would continue to work.

Nidal Ibrahim (my service technician this past Saturday) - he is so very nice and polite - very informative. Excellent service. Would recommend to everybody!!! Totally satisfied!!! Thank you again for coming so quickly.

Prior to my main complaint, I wasn’t very confident in our technician. They arrived on time, were kind and courteous, but seemed to have no clue what they were here to work on despite having an iPad on hand with our info. As it was my spouse who responded to the original diagnoses a week prior, I also didn’t have the explicit details but said multiple times that it was the panel connected to our furnace. They called for assistance twice but I’m not sure it helped them, and only finally even looked at our furnace after a technician (at our house for a separate issue) walked them to the attic. Afterwards the quote was extremely high and didn’t provide me a lot of confidence given the context of our interactions. 20 minutes after they left, I had already decided I needed a second opinion.

My main issue is this: the technician entered our gated and fenced side yard to access the breaker box. The gate was closed. The other technician did not go into the side yard and did not access that gate. The technician with this company met our dog as we were finishing up the invoice. I was not notified in any way that the gate was open. When my spouse came home he let the dog out and she was then missing for three hours on a busy street and we didn’t even know for an extended period of time since we had no reason to believe the gate was open.

Maybe just close gates that are closed when you arrive. That’s all I ask.

Raiko was a fantastic technician. He was very knowledgeable, professional and quickly fixed my A/C for half of the price a different company quoted me. I highly recommend using Natal's.

My air conditioning went out so I called Natal’s to see if someone could come by and assess the problem. A gentleman called me back and told me that he would be by in about 1 hour and that there is a $250.00 fee for the assessment. I said no problem. When he arrived he told me that since my building is commercial, he would have to charge me an extra $50.00. I explained that he is incorrect as my building is zoned as a residential building. He then told me that since he has to walk further, I need to pay him more money. I the told him to please leave. I was planning on buying an entirely new system which would cost around 14k. Due to the owner’s greed, I will go with someone else.

Repaired our ac system and were very courteous while I was in meetings while working from home.