Tim's Southern Air Heating, Cooling & Plumbing

I originally scheduled my routine summer service with a different, smaller company. They only had one person performing maintenance and repairs. They weren't able to keep the maintenance I had scheduled because they were too busy with repairs. I decided at that point it might be a bad idea to develop a relationship with a company that didn't have more coverage.

I decided to go with Tim's for my maintenance instead, and on Monday Dustin arrived. He was friendly, on time, efficient, and thorough. He explained the status of my unit (good, but needed a cleaning, as I expected). I signed up for the maintenance agreement at that time. It didn't cost much more than if I paid full price for the maintenance and they would discount any repairs, plus not charge for diagnosing any problems I might have and any repairs would receive priority and more.

As luck would have it, in the early hours of Saturday morning (today) my house started getting warmer than it was supposed to be. I called Tim's at around 2am to let them know. They confirmed that I had the maintenance agreement and told me they would have someone out to fix it as soon as possible. At 7am I got a call from Cody to tell me he was on his way. By 9:30am he had fixed the issue (the capacitor) and I paid him for the repair. It's 10am now, and my house is much cooler already. I received an invoice by email with pictures of the problem part. They warranty the part for 2 years. Cody was as friendly, efficient, and thorough as Dustin had been. I'm so pleased.

I'm also relieved that I don't have to deal with no a/c today with highs in the 90s. The price was fair, the repair was faster than I imagined. They even include plumbing and electrical issues in the maintenance agreement. I feel like it is totally worth it. I hope I don't need anything more than the seasonal maintenance in the future, but I expect if I do that Tim's will be able to handle it just as quickly.

No one wants AC problems when it’s incredibly hot outside. But the outcome was good thanks to technician Kyle Duhe. He repaired a broken part of the Trane 5 ton air handler rather replacing it, which saved 90% off the potential bill. I appreciate his professionalism, honesty and technical skill. We are at a comfortable 73 as the picture shows. Thank you, Kyle and Tim’s Southern Air!

A/C went our very late at night and had a wedding party coming to the house the next day to get ready. The tech called me back right away, and troubleshooted with me over the phone until he could get to me a couple hours later. He saved our day until we could perform a real fix!! Every single technician and office staff I have spoken with has been nice, courteous, knowledgeable with great attitudes. Will continue to use Tims Southern Air.

Dustin Gary just visited for a follow up on the AC system that was installed. He was thorough with all of the inspections he performed.

He also came with a new thermostat to replace the one that was damaged. Installed it set it and went as far as hooking it to my phone.

They have great people working for the company. Very courteous, knowledgeable and will go that extra mile to ensure that the customer is happy.

Once again, a great company to do business with and I will recommend them to everyone seeking a new system.

Thank you Dustin!

Oscar Maldonado

Great experiance. Even in the dead of summer Tim's was able to fit us in for a tune-up in less than a week from initial request phone call. Communication was great; the text updates were also super helpful. Our tech, Dustin was kind, on time, professional, explained everything thoroughly.

Great experience from start to finish. They were able to get someone out to me on the date that I requested. The dispatcher gave me a time block of 10-12 and they sent me a text with a link that allowed me to track the technician in real time. He arrived right at 10, was professional, polite, and quick. The price was very reasonable too. Couldn’t ask for better.

We have had a long journey trying to get our new AC working correctly. After several visits without success, Caleb has come across a possible mechanical issue he can correct with replacement parts. Fingers crossed but we hope this finally fixes all 1 year after initial install. Thanks Caleb for your time and effort

Logan was very nice and took his time to explain the information I needed since I know NOTHING about AC units. Definitely will recommend to anyone.

Since I required a second visit I was assisted by Gunner. Very nice man. I like that I got my issue resolved but the great customer service is what I admire most about a company. I definitely like when the person performing the service doesn’t leave it strictly business and can make your experience personalized by simply cracking a joke or engaging in small talk. Or going above and beyond by smacking a bug for me after stating I have a bug phobia. That type of service makes you want to say “if you need work done, call Tim’s and see if you can get my boy Gunner” lol.

Caleb the technician was great! Very easy to talk to and knew exactly how to diagnose and fix what was wrong with my system even working through the rain. Prices for service were very reasonable and was also able to include yearly maintenance. Highly recommend them for any future service issues with your a/c

THE BEST SERVICE I COULD HAVE EVER HOPED FOR! Logan went above and beyond for us so that we could be comfortable in these Louisiana summer heats! After hours on a HOLIDAY!!! 5 stars + for Tim’s AC! Especially Logan! Arrived promptly, honest and professional!