Madison HVAC/R, LLC

Highly recommend Madison HVAC for all your needs! They go above and beyond!! Our unit stopped working, sent email after hours, received email back within minutes, next day they were here to repair. All their employees are very professional and so super friendly!!!

We have used Madison HVAC for our heat pump maintenance and service for several years. This year we had to replace our 16 year old system. It was a complicated install, but they did it in a day. Special thanks to George, Matt, Allen, and Steve. They worked a full, long day but they got it done.

The staff and their service was absolutely fantastic. I highly recommend using them. I’m very happy with the quality, attitude and the honesty of Madison HVAC and would encourage anyone to check them out.

Regarding my recent Heat Pump system installation; Very pleased all around with the Madison HVAC team! With Derrick providing the quote, Renee providing the scheduling updates and the install team of Kyle, George and Steve. Great Job!!

I have been using Madison HVAC for several years for all my maintance. Recently I had a new install of both my AC and heating sysytem. Alan, Dan & Kyle were great I couldn’t of asked for better service. They were kind and took the time to answer my questions and also educate me about what not to do that I had been doing.

I just got a new HVAC system installed today. I got three different quotes and Madison had the best price and they installed a Bryant HVAC, which is a very good quality. Derrick came to my home for the quote for the job. He explained my options and gave me his recommendation on what I needed. He didn't try to sell me something that I didn't need. I accepted the bid on a Monday and they were here by Wednesday to install. The lady from the office called me to schedule my appointment and she explained what was going to happen that day. The workers showed up on time and knocked the job out as planned. The technicians were professional and very courteous. I paid the price that I was quoted and very happy with my experience with Madison HVAC. They replaced my upstairs HVAC 4 years ago and they were equally impressive then. I chose the right company both times. Would definitely go with them again in the future.

I highly recommend Madison HVAC. I had a coil go bad on my Ac unit and George from Madison HVAC replaced my coil under warranty. He was very professional and explained everything that he was doing during the process. Now my unit is up and going with no problems. I Also decided to try the yearly maintenance program and spoke with Mandy McElwee about how to get started. Mandy explained everything and answered all of my questions about the program. I would not hesitate to give them a call for any HVAC problems you are experiencing.

I was completely blown away by every aspect of the service I received from Madison HVAC. When I called, the office staff made me an appointment for the next day at a specific time, and even called me when the technician was on his way to diagnose our problem. The technician made his diagnosis, explained the problem and our repair options. We decided a complete hvac replacement was our best option. They gave us an accurate quote and had the technicians there to perform the install just a couple of days later and COMPLETED THE WHOLE JOB IN A DAY!!! This was our first time using Madison HVAC after being let down by others in the past. The quality, courtesy and ease of dealing with them makes it a no brainer who to call from now on!

EDIT-After posting the review below, I was contacted within an hour of posting by someone with the company who apologized for the unprofessionalism of their office staff as well as their inability to keep an appointment time or notify us that the technician was running late. I was offered compensation for my troubles in an effort to make things right. I do appreciate this effort, but first impressions are everything.

WOW! So glad we did not end up using this company. Called to have them come out and look at our unit after it was freezing up-they said they would call us at 9am the next day and send someone out. Never received that call, waited around all morning so we went with another company that was cheaper, more responsive, and actually kept their appointment time. When I finally received the call that a technician was on their way almost 4 hours later, I told the woman we had gone a different route and she got smart with me on the phone said "and you didn't think to call and cancel?" No ma'am, I thought about it but you didn't have the decency to call me and reschedule or tell me you were going to be late so that is on you and you have lost my business. VERY poor customer service and lack of professionalism.

Wow! I have never had such amazing service from an HVAC company. Over the phone setting up they were incredibly flexible, gave me several options for payment and were so friendly. When the installers came they were very professional and nice, and even took the time at the end to show me different components of my new system and some basic maintenance instructions. I am a single lady and home maintenance can be intimidating but this entire process was completely smooth and it definitely felt like money well spent and a great investment for my homestead. I love my new thermostat and the systems work wonderfully. I will definitely be using Madison HVAC for any future HVAC needs and recommend them to everyone I know.