Greater Comfort Heating and Air

Simply put this company provides top notch installs at a highly competitive price. We had another popular company (Arlinghaus) install an HVAC system in our home. Arlinghaus was $3k higher than Greater Comfort, so we thought we were purchasing a superior product. Boy were we wrong. We had so much trouble with Arlinghaus that we had them remove the entire system and go on their way.
We went back to Greater Comfort to revisit the job. The price came back the same as before. We also interviewed several other companies (8 during the entire period) and nobody was even close to the price Greater Comfort provided for high quality Trane equipment. The only other companies even coming close in price were installing far cheaper equipment (Daikin or Tempstar) and they were within $100's of Greater Comfort. Some companies were $1000's MORE than Greater Comfort for cheaper equipment.
Jake performed our installation. They set aside ample time and provided one of the best jobs I've ever seen. I am a home inspector and have seen a lot of HVAC installs. They were never rushed, added a few small things for no charge, worked with me every step of the way, and just left me with nothing but positive things to say.
I know from now on I will be recommending Greater Comfort to all of my clients that put their trust in me for home inspections.

We had PM done on our Air Conditionee and Furnace. Cody also replaced thermostat while here. We were very happy with the pricing and professional way he completed the work. Would refer Greater Comfort to anyone.

We haven't even received our new furnace yet and already I can't say enough nice things about the customer service we have received from the employees at Greater Comfort. Steve B. is wonderful! He even took time out to answer a few questions from a curious 3 year old. 😊 Thanks again guys. You all are great!!!

Talk about service. The office called at 830 and Cody was here in 30 mins. He was professional, efficient and went out of his way to explain what was broken and why it was not working. In my case it was lack of general maintenance I was letting fall through the cracks. Cody Beverly went out immediately to get the part I needed and had everything done in 3 hours. Dan has quite a team at Greater Comfort and I will be telling everyone in Northern Kentucky/ Cincinnati about his company.

thanks Dan and Cody

I have a Preventive Maintenance contract with Greater Comfort. Cody came to do a check on our Air Conditioning. He was very professional and informative when I asked questions. I would refer Greater Comfort to anyone looking for a HVAC company.

They have a very strong planning process, replacement of heating and a/c began within 24 hours. Competent, on time, excellent supervision, customer contact and follow up. I could not expect better service!!! Highly recommend this company. Everyone was so friendly and understanding.

From the very friendly office staff to the profesional & informative technician that installed out new unit, we could not have been happier. My husband & I were very impressed with the entire experience. We definitely will be referring this company to our family & friends.

Mitsubishi recommended Greater Comfort as their Diamond dealer to install a 9 head mini ductless Hyper Heat system last July.
The first crew came, delivered the boxes of parts to be installed. They made scratches all over my new installed hardwood floors and even on my driveway.Then on the first day, the installer made a lot of unnecessary holes because as he put it he used his "Head" instead of measuring tools and stud finder. He left a huge hole trying to make the unit fit in our bathroom, through which one day we found nine yellow jackets sitting in our bathroom wall.
Needless to say, I called his boss Ed Conley who replaced the crew with another crew. The second crew would show up at 9:20- 10:00 am, work until 1 pm, go to lunch and then come back at 3 pm to gather their tools and call it a day and go home. It took them 4 weeks to install the first floor units during which we had only window a/c units in two rooms to keep cool. So they were dragging their feet while making us miserable, so I called Ed Conley and said his workers are coming in late, leaving early, with his helper constantly on the phone with his girlfriend doing no work at all.
So the installers got mad, and while installing the lines in our attic, deliberately kicked the insulation into the eave vents and blocked them. They also left the attic access and parts of the attic insulation off. The whole installation took SIX WEEKS! As a results of kicking the insulation around, our humidity level jumped to 65-70% and required two dehumidifiers in the summer that doubled our electric consumption (supposed to have dropped with these highly efficient units!) During the winter, we could not keep humidity level high since the insulation was kicked around and now we required three humidifiers to keep adequate humidity. All this humidity apparently rose into the attic space, and during the polar vortex of Jan 30, 2018; it froze under the cold roof decking, and as it suddenly warmed up after 3 days, all that melted frost poured into our bedroom ceiling and into the light fixture! That is when we found major mold damage in our attic and discovered the attic vents being blocked and why we were getting so much humidity in the summer and such low humidity in the winter due to the installer undoing our vapor barrier and blocking eave vents and trapping moisture.
Now the insurance company refused to pay for the damages because of what the Greater Comfort installers did. I now am paying $19,000 to replace the insulation, remediate the mold and fix the blocked vents.This is on to of the hardwood floor scratch damages they caused.
Saying they were unethical does not even come close, rather criminal. No supervision whatsoever. Workers are left to do what they want to do.
It cost us $350-400/ month to heat and cool instead of $150-220! The two dehumidifiers and two extra humidifiers cost another $650. They caused enormous financial damage. STAY AWAY FROM THIS COMPANY!

I tried Dan's new company when it began. He seemed very knowledgeable for such a young guy--especially important to me, because I have a very OLD furnace. I'm glad to report that it's still working, thanks to Dan's company and the good Lord!👍

Just had Greater Comfort Heating & Air install an air purifier and humidifier. The technician Robbie Baker was very professional and before he finished he made sure that I understood how to maintain the units. Should've had these systems installed years ago. Thanks Greater Comfort.