Gateway Heating & Cooling

Chris was very quick to respond. Called me on a Sunday evening and setup service for early the next morning. Two guys arrived when they said they would and immediately looked at the outside unit that I thought the motor was overheating and wouldn’t turn the fan blades. He explained to me that it was in defrost mode and that was normal operation and why it was blowing out cold air.The emergency heat would not heat and he had to climb a step ladder to get in the crawl space. He within minutes found that a wire had shorted out and he repaired it problem solved. He also changed a setting so cold air will not blow when the unit is defrosting. I was explaining to him what a pain it was to climb in there and change the filter. He went upstairs to look at the cold air return and suggested I find a filter size that would fit in it even if it meant having to build a small frame to hold it. As luck would have it a common filter size will fit it perfectly. They inspected our two gas furnaces while they were here and found they are in good condition requiring no maintenance. They were very courteous and gave me a much needed education on how a heat pump operates. Their company was recommended by Trane as a preferred service in the Mt. Sterling area. Their website is very professionally done and was how I contacted them. Highly recommend Chris and Gateway Heating and Cooling for your HVAC needs, I will not hesitate to use them in the future. Robbie Adams at the Suburbs of Preston.

Gateway Heating & Cooling have always provided knowledge and professional service. John is very courteous and patient when asked for explanations. Services have always been reasonably priced. We consider Gateway our top of the list HVAC repair techs.

Chris Skaggs and the entire team have always been very responsive, knowledgeable, and professional. After this years big winter storm they not only assisted with the pilot light, but also taught my daughter and I how to read the fault indicator light so we can provide a better description of what’s wrong with the heater. Wonderful service!

I've called on Gateway Heating and Air several times over the years and they have provided professional service each and every time. It's comforting to know the people who come into your home and John is always respectful and friendly.

Josh Moore and Colton Miller were professional and replaced our cooling system. Excellent service. We highly recommend Gateway. Shout out to John and Chris also. Thank you so much❗️

John was great - Super knowledgeable and friendly. He took the time to explain what he was doing and got us squared away quickly. I completely recommend Gateway.

The tech John, could not have been more professional. Excellent service on a really old walk in fridge at the Girl Scout Camp. Most companies won't even service commercial refrigeration systems. Great job and great service.

Made appointment for maintenance and was prompt to come on time. Also called to say they were on the way. Nice friendly service with John Winters. Took time to explain everything and offer different option on maintenance visits and payment plans. Wonderful company, friendly and professional at the same time
Sincerely, Lu Taylor

This is the 3rd time John, the primo technician, has been to our house this past year. He is prompt, courteous, and professional. Plus, he's a heck of a nice guy. He got our HVAC system tweaked in and keeps it in top condition. Thanks Gateway.

Colten and the crew were very professional and knowledgeable, and answered any of my questions. Josh went above and beyond to give me a fair price and good experience. Great company too work with.