Vessels Plumbing Heating & Cooling

My water heater went bad, I called several places and people didn’t answer their phone. Called Vessels and they got me in pretty quick. They fix it. Yes. Fix it. Another company told me that most likely will needed to be replaced because of the age. If you want professional plumber I highly recommend you call vessels. Thank you

The customer service was beyond bad. I personally had to contact them after the initial visit when the problem of the gas leak repair was discovered. Thereafter , it was myself who made phone calls trying to set up a time. I was changing my schedule to accommodate the plumbers but no response from their scheduler via my phone calls. On the 8th day , including Saturday & Sunday the plumbers showed up. These plumbers did excellent work / polite. Two prominent individuals referred Vessels. What a disappointment when it comes to accommodating the customer

Not thrilled with the office support. Dealing with the company for 2months and the issue was not fixed. The service men were awesome, very polite and willing to work overtime to resolve the problem. The office made them leave because they had to move on to the next appointment. When I called the office to ask if the guys could just finish the job, the manager said, "sorry, I have customers who don't have water, we will just send another team out to you tomorrow." As if my appointment was not a priority. The 3rd set of workers came out, capped some pipes and issue still isnt resolved. I paid the bill and ended my business relationship. Again, the service guys were AMAZING!! My isssue was solely with the office staff. Good luck.

I really appreciate Vessels. I live in an old condo and have had to call them a couple times now to fix/inspect leaks. They’re always super friendly, work quick and I feel like the pricing was definitely fair. The woman who answers the phone is always super helpful and understanding and I really appreciated her help as well as the plumbers. I’d definitely recommend this company to anyone.

We called Vessels at 11am, and were in need of extremely fast service, just so happened they had a tech nearby leaving a job and got here in 15min. He ran through all the work, gave me a fair price and was extremely friendly. I won't go into a ton of detail but it was in a real time of need and they understood that and squeezed us into the schedule, I can't thank them enough for the help.. they really saved us that day. Till next... and next time I wont waste my time calling around, this will be my first call.

Vessels Plumbing came out to do the plumbing for a walk-in-shower where I had the tub removed. They arrived at 9:30am & walked into my home around 9:45am. I left to go & pickup the shower base at Lowe's apprx. 3 miles away. When I got back I saw their truck leaving at 10:40am & was told by my brother they were taking an early lunch because I had not gotten back yet. It would've been nice to have called me to see but they didn't. They came back at 12:33pm & got the base out of my vehicle. They were done at 3:30pm. The plumber told me I was to be charged for 6 hours but he was going to charge me for 5 hours. They charge on an hourly. There was a charge of a shower head & trim added to this charge which I was told they are giving me their discount. This was not an extravagant shower or trim $120.00. I know the employees were not around for 5 or 6 hours but that is what I was charged by them. They told me they would call me after they look at the GPS but I have yet to receive a call from them. My bill came to $1,145.05 including the shower head. $930.00 was for labor then one part $82.88. They charge hourly I was told but I know they were not at my place for 5 or 6 hours & I was told I do not pay for their lunch hour.

I only have wonderful things to say about Vessels. I used this company just in the last couple of days for an emergent plumbing situation at my home and truly, they exceeded my expectations. Their customer service is really excellent; I always felt very cared for and taken care of. Every person I interacted with was kind and courteous. They answered all of our questions and even offered extra tid-bits of information. Not to mention, the workmanship was excellent and finished very timely. All around A+.

Vessels responded quickly to my call and Joe was great with explaining the problem, options and cost estimates. When we agreed on the work, they were great about communicating and the crew showed up on time. As with many plumbing problems, you can't tell what is really going sometimes until you get into the job. Vessels identified the problem, fixed it in less time than originally estimated and adjusted my bill accordingly. Honest and reliable!

I have been working with Vessels Plumbing for about 3 years now. Since my first experience it has been nothing but wonderful! Joe has worked directly with me since adding a new sewer sleeve to our rental house. I have since completed multiple service calls and projects with Vessels! There quality and responsiveness is by far the best i seen in years! Russ and Austin just completed a bath renovation due to an unforeseen water problems, and did a fantastic job, extremely quick. They also just added a tankless water to our primary home. I was so impressed with the level of detail Russ displayed during the the install, specifically to make sure our gas lines could handle all the stress.

My wife and I truly thank the Vessels team For the time and effort put into our homes. I highly suggest calling Vessels before your next plumbing project or service call.

Troy Childress

The workmen were efficient, neat and professional however, the price was excessive. I am partly to blame as I did not get a price prior to them showing up for the job but $1400 is excessive by about $300 for the installation of a standard 55 gallon water heater. I had three other companies over to bid a floor drain problem and each one stated I'd been taken advantage of. DO NOT let them in without a firm price! If they will rip off an old widow lady they will take advantage of you for sure!!