KLM Heating & Cooling

We use KLM for our Industrial equipment maintenance. They do a fantastic job. Josh always thoroughly explains all the maintenance needed and shows me pictures to help explain everything.

My day started out in a panic freezer with $1000s of dollars of food possibly going to waste. the company I work for contacted klm and I was informed they would be here about 1or 2 Sean amazingly showed up at 12 he figured out what was wrong immediately and when he realized he only had 2 motors but needed 3 he called coworker Josh who came right overand they had the freezer fixed up in less than 2 and half hours. Sean and Josh were both friendly yet professional and eased my worry never leaving the jobsite even when waiting for approval. I can't say enough about these 2 men and the company KLM

The short answer: I highly recommend KLM Heating & Cooling for their honesty, integrity and customer service.
Detailed Review - First point of contact: My KML story started with an after hours call for a gas valve leak. They offered to come out that night but I opted to wait until morning since I had an old heater that needed parts to be ordered and nothing could be done that night anyway.
Service call: Tony came out, found the leak and went over the cost of fixing it. As a person who knows nothing about HVAC systems nor has a husband to help walk me through these decisions, I especially appreciated the extra time he spent going over the pros and cons of fixing vs. replacing. He offered to find a general price range to see if that was even an option I should explore. I decided it was worth exploring and asked for someone to come talk to me about options. I was thrilled someone could come immediately.
While waiting for the comfort specialist, Tony agreed to stay while I called my parents and helped me explain what was going on. He remained objective throughout the entire process therefore proving he was trustworthy. He agreed to stay once more after Neil (the comfort specialist) arrived in case I decided to go the repair route.
Comfort specialist: Neil was equally amazing. I think he sensed the rapport Tony and I had developed because he didn’t rush Tony back to KLM. He included Tony in the conversation and then my parents on the phone again. It truly felt like a team decision, which I love. Neil took his time going over the one stage and two stage units, followed by the air purification systems, thermostat, and financing. Like Tony, Neil too was objective and patient as we weighed out the pros and cons of each option until a plan was in place for installation the very next day.
This is where I could go into the details of KLM’s generosity, disability awareness, integrity, and any other adjective defining all that is right in this world. I wish I had the brevity and eloquence to put into words how supported and appreciated they made me feel. Sadly, I don’t have the writing skills to do this story justice. If I tried, it would either sound like I was bragging, looking for pity or preaching about disability. Since I don’t want to distract from their good deeds, I’ll need you guys to just trust me on this one. These are honest, fair, good folks who care about more than making a buck. It’s truly a faith in humanity story and a beautiful lesson on empathy that is theirs to share if they so choose.
Install: Considering my experience with Tony and Neil the bar was set pretty high at this point. Realistically, I knew this high level of professionalism and customer service could only go so far. No company is perfect, they have to have a weak link somewhere, right? Wrong. Jermane, Dan and Justin came first thing in the morning. They were just as lovely as Tony and Neil. They put drop cloths down to protect my floors, and shoe coverings so they didn’t track in mud. The conversations were meaningful and I learned a lot about my HVAC system. Neil came by mid way through to check on things, make sure I didn’t have any questions about the financing and pick up the down payment.
They were almost finished by the time my son came home from school. All the guys were so nice to him. Jermane talked to him just like he was any other teenage kid. You would be surprised at how rare that is. Then they made his day as they honked their horns when they left. It sounded like a COVID birthday parade driving by and my kiddo (who also happens to be totally blind) was in heaven!
Following up: Neil called to see if I liked my new 2 stage system. I did have some questions about the thermostat so the next morning Dan came back to make sure everything was online and the temperature was calibrated correctly. Everything is perfect and I am thrilled with the system so far.
Summary: I would call them again. I would recommend them to all my friends. I look forward to seeing them next year for maintenance. I’m a KLM customer for life!

Josh was extremely helpful with our ice machine here at Jersey Mike's. Very thorough in his inspection, cleaned the unit up and shopped around for the part we needed. Very great full for the assistance.

Tony, our technician is great! Very prompt and knew exactly what it would take to fix my system. Got the part ordered and scheduled for repair. Would recommend that you use this company and Tony!

Tony was awesome! Professional, on time, informative. Couldn’t ask for a better service technician!! He was able to diagnose the problem with my furnace and give options for repair or replacement. Thank you Tony! And thank you KLM!!

I was having a problem with my HVAC system that was installed last year by KLM Heating and Cooling. Mike the service technician came out and diagnosed the problem and made the repairs. He was very professional and showed me what he did to correct the problem. I would highly recommend KLM Heating and Cooling to anyone that requires replacement HVAC or maintenance to their existing equipment.

Excellent company! Have been working with Mike D. (technician) and he is always professional, on-time, and thorough. Appreciate the great service!

Evan Taylor was the best! Friendly, explained issues and repair, set realistic expectations on timing of repair, courteous and just a great experience! Kim Keesaer.

We had an issue with our ice machine called and Josh showed up in record time. He is very thorough and explained everything in great detail of what the issue was, and how to prevent it in the future. If I had to choose a tech he would be my #1 choice.