Kentuckiana Comfort Center

Service was fine, just very dissatisfied with the installation charges. I heard the tech ask someone on the phone what to charge for the installation of a furnace part. The part price was covered under warranty. He responded to who ever he was talking to that it took about an hour tp go get the part and about an hour to install. Well he was here about a half hour total to remove and replace the part. So I didn't know part of the installation would be to pay the tech to go where ever to pick up the part. Anyway I was charged $175.00 for a half hour part replacement. I think that is way out of bounds. I won't be calling them back.

I needed someone to address a hvac problem. They immediately came to my home and fixed the problem!

Edit:
The unit KCC installed 15 years ago reached the end of its service life. Because of their good service and support since the initial installation, it was an easy choice to have them install my new heat pump.

The installation techs (Ronnie and Jack) were friendly and appropriately informative as they progressed through the installation process. I was totally at ease during their time in my home. They cleaned up when finished and tested the system to assure proper operation.

I was especially pleased with the pad and support stand for the outside condensing unit. They leveled the ground to assure it would be stable for the life of the unit, and the support stand raised the unit to assure no damage from landscaping or while trimming around it.

End of edit.

I purchased a new HVAC system from them five years ago. They are competitively priced and clearly communicate the scope of work they perform. Their installers are friendly, professional, quick and clean up after completing their work.

They have performed periodic service on my equipment and their service technicians exhibit a high level of courtesy and expertise. I especially appreciate that they wear disposable boot covers when entering my home to assure they keep my floors clean and free of outside debris.

Inspection for purchasing a home. Danny was great will recommend

Absolutely horrible company, that overcharges by over 100%. Quoted 17000 dollars to replace our unit in a 1400sqft house. Just had another company leave, 7999. Taking advantage of your customer base while in a home cooling crisis is downright disgusting. I hope the higher ups choke on refrigerant. You all should be ashamed.
Edit/reply: It isn't under my name. Based on all of your responses to negative reviews, you seem like a petty individual, which is no surprise based on your business practices. It was 17k, if you're saying that it should be 8-10k, then explain why you would quote double that? I'll say it again, choke on refrigerant, thank you. I genuinely hope people start to realize how much they're getting screwed by your company.

I cannot express how happy I am with KCC and the wonderful job they did installing my new HVAC system. Not only were they extremely kind and knowledgeable about all things air and heating, they were extremely professional and finished well under the time frame they gave me as an estimate for the day. I have been living in cool happy AC bliss the last few days with my new amazing Trane HVAC system and honestly can’t give them enough praise for how they took a frustrating and bummer of a situation and made it painless and better within a matter of two days. I will be using them for all things possible in the future and will be recommending them to everyone who needs an excellent recommendation!!! Thanks guys!!!

Really impressed with how courteous and professional with every person with whom I’ve interacted with from this company were at Kentuckiana Comfort Center (KCC). Technician was prompt, professional and explained everything very well. If you're looking for a reliable, reasonably priced HVAC company, this is it!

KCC has been on of the best companies I have dealt with by far. I have used them AND only them for my heating and AC needs. They are very prompt, precise and affordable. I had an issue with my AC when I first moved in and they were quick with a response and taking care of the problem, and the same goes with my heat. When I had an issue with it, they were there the very next day to look at the issue. Never once did they try to upsell me and push a product that I didn’t want or need, and they were honest and upfront with everything. I will continue to use them and I highly recommend them to anyone!

Have used KCC for over 20 years. Come twice yearly for preventive maintenance on AC and furnace . AC made a “weird” noise last week and they were here in a few hours. Changed the condenser(?) and all was well .fantastic service.

They replaced my furnace and AC last year, I got it less than what was quoted by other more well known companies. They were very efficient. I have had them out this fall to clean my furnace everything went great.