Fast Response Heating & Cooling

Roman with Fast Response was great when he came to service our furnace. He was able to quickly detect the issue, explain thoroughly what caused our furnace to go out, and tell us the next steps to get it back up and running. He was very professional and super nice. We highly recommend Fast Response!

Went thru my home warranty for repairs. They came out assessed the issue and found the problem. My issues with them is lack of communication. Took three to get the parts when I was told up to 14 days. No communications. Finally got the part in and took another week for them to come out and replace the compressor. The unit lasted 2 days, called them up and told that the unit was not running again. Day number 4 and still no word as to when they are going to come out and look at my ac unit.

Roman called me about 30 minutes prior to my appointment to let me know he was on his way, which is always a plus. When he showed up he was very polite and professional. He assessed my A/C and was very quick in diagnosing and fixing the problem. On top of this, I had a lot of questions for him in which he was very happy to address. He was super knowledgeable and helpful. Definitely worth the call!

These guys! Michael and Tyler were professional and knew EXACTLY what they were doing particularly Michael as he was the lead technician. They checked the freon level, installed a new Capacitor. The house has already cooled down and they haven't been gone 30 minutes! Shout out to Fast Response!!

Run…this company is HIGHLY unprofessional. On 5/31, this company came out to look at our air conditioner and had to order a part, I was told that day the part would take two days to get here, which would be that Friday. I asked if that meant the air conditioning would be up and running by the weekend. He said absolutely! He completely lied to my face. The company even said that was not true. I hope they have been fired since. It is now 8 days later and still no air conditioning. Until today it has been the high of 90 + outside, super hot inside. We have a child and animals. We had to get a hotel room over the weekend since it was so hot.I This is going through home warranty and neither the American Home Shield nor Fast Response have helped or cared in anyway, have only lied to us. We’ve heard anywhere from 2 days, 5-10 business days to 2-10 business days. Still no part and have spent a good 10 hours on the phone trying to get answers. I left 2 messages last week for the manager to call me and still haven’t received a call back. They said today the part will be here this week….what a freaking joke! To be continued….as I have no faith in what they say. Do not give them your money!

My technician was Nate very professional and he found the issue with my AC .. I had a leak .. and he quickly repaired it in no time he was at my house less than 30 min.. so he definitely puts the “Fast” in fast response 🤭 and he was courteous. I will recommend this company to any one who has heating or AC issues. They deserve 20 stars ⭐️⭐️⭐️⭐️ ⭐️⭐️⭐️⭐️⭐️ ⭐️⭐️⭐️ ⭐️⭐️ ⭐️⭐️⭐️⭐️

Being in the construction industry myself, I can say with authority that this company has:
-Trouble with scheduling
-Dishonest technicians
-Customer service that is below par
-A service window of 12 hours
-A full voicemail box

I had a technician take a picture of my front door to prove he was there, then leave without knocking.
I had to reschedule for the next day. They were supposed to call an hour ahead, which was approved by them, I got a call when they were 45 minutes away. I missed the call, called back within 15 minutes or so and the technician was already going to another job.
After calling the front office, they refused to have a technician come out to keep the appointment.

Poor customer service.
Definitely avoid.

Just waiting on them to come out and fix my air conditioner after canceling my appointment on the same day. Not happy with the service so far

Update, they came out a month later. Got a call out of nowhere that they was coming out to get it repaired… good thing I work close by so I was able to meet them at home.
Great job, works perfect!
Scheduling needs to be better though.

Went through this company to repair my ac, when tech came out he said the parts would take a week and that was not true. Almost a month went by and never received any communication or update on the parts unless i called and was told "we are still waiting". But they were quick to charge me $1400 for freon which i had to go back and forth to get my refund. I highly do not recommend them.

Fast Response came and did an AC repair for us after our home warranty company assigned them. They arrived the same day I figured out my air conditioner wasn't working, were able to quickly identify the issue, and had it completely fixed. I'll be returning to them for maintenance work... incredibly professional people. I'd recommend them to anyone needing HVAC work done.