Cair Heating & Cooling LLC

I have been completely taken advantage of being a single mother of two small children and nothing little to nothing about AC units. I had a brand new unit installed by CAIR in May of this year. I have had numerous problems since installation that are down right unacceptable. For starters the unit was installed WITHOUT a filter rack. That’s right- NO PLACE for a filter. In the peak of the summer ( within the first couple months after installation) the AC completely shut off - they sent out a tech and had it running again, momentarily. Within days after tech “fixed” the problem the AC shut off yet again ! This time on a weekend- called CAIR just to speak with a rude customer service rep that said “we will try to send someone out” - this is a BRAND new unit I bought from your company! When a tech finally came out he determined it was yet another mistake from installation - emergency water line not installed correctly and shutting the unit down- awesome ! This was days of heat and frustration/ not to mention planning my days and taking off work for techs to come. NOW with it being cold I turn the heat on for the heat to run for 5 minutes and cause my breaker to trip- turning the heat off !! They have sent (3) different techs out to fix the problem with ZERO results and tell me I need to hire an electrician to fix the breaker. So, I had the breaker replaced by an electrician with no results ! This is a problem with the unit - or wiring within the unit. There has to be a problem somewhere in this unit causing it to trip a breaker. Was the unit not tested when installed by CAIRS techs ???? Like all the other installation issues ?? If so this could have been addressed BEFORE it’s 30 outside ? I have left messages to the owner with no response. So me and my two young children (6 & 8) will be warming up with SPACE heaters in the meantime. So much for a trusting company and $7,000 unit !

They installed hvac units in June did ok. But waiting on inspection, was told they would send permit # to city and they would call to set up appointment. I haven’t heard
From the city and have call cair many times.
Now they tell me it’s up to me to get ahold of city
For the inspection when I do not have the permit #
Sad!!! It’s up to the company that installs to make sure it gets inspected

My technician, Jason, was prompt, professional and extremely effective. He diagnosed and repaired my HVAC issue quickly and courteously. I couldn't be happier with the service I got from Cair. Highly recommended.

Kenny and Deshaun were AMAZING! I was surprised to learn that they came to replace the whole unit on their day off, July 3rd. They were clean, professional and even came to the door already masked up 😎
A top notch team and would recommend them to everyone!
Thanx Y'all!!! You saved my birthday tomorrow 💖

Seems to be a place that doesn'tt really believe in repeat cair. I'm paying twice for a bad install when I purchased my unit. Have had them come out a couple times to repair a bad install because poor workmanship. Have had water damage due to improper drain hook up, and bad copper welds not enough soldering at connecting pipes. So you folks who are reading this you make the call about cair. I've spoken my piece. And will not be purchasing from them anymore. Their units are bryant/leer made with cair labels. So I'm gonna avoid them as much as possible. And cair if you read this dont call me I'll try not to call you.

Well I attempted to call for cairs great customer service. And again they failed, thought it was 24/7 service according to their website. Called for an emergency repair. At around 11:51pm. Left a message, and apparently they got it, And I did not recieve a phone call till the following day, at 5:30pm. Well I've read some of the posts and it seems some of you get that great customer service they boast about. O and by the way the repair I did, was from their installation crew, my unit is 2 yrs old they came once to fix a bad install last year and I had to fix their fix again. If you guys dont know who I am by now. Maybe you need to ask Shane.

Cair took care of replacing our A/C unit within a timely manner and was very professional and knowledgeable! I would highly recommend!!

They did an inspection of my AC unit.

Poor service. Never arranged prepayment or mentioned it but when they showed up for install they left because we couldn't get ahold of the person for payment. Charged the owner a $200 cancellation fee. Would not admit any mishandling of the situation. I'd never use them again

Mr Vason Kittle is very knowledgeable very pleasant people person got the job done fast he deserves 1000 stars . “clean” up the job that should have been done right my others he deserves a promotion or a bonus or both I don’t know what his title is but he is good thank you so much so very much I hope that I can get you again if I need service again pat mcelroy 🙂

You would not believe the terrible service i had. The contractor, robert, arrived at 515, appointment was at 430. Even charged me labor since 5. The whole time he was banging and huffing and puffing, swearing under his breath. I take my son upstairs and he proceeds to talk on the phone loudly that "this is an effing joke, im dealing with ding dongs and im sick of this effing bleep. "Complaining about his job and the fact he was at my home. He wanted to "GTFO" "sick of dealing with calls after 430" very rude when I made any contact with him. I would never recommend this company and I am calling the manager tomorrow.