Absolute Services

Had garage door tune up. Technician, Kevin, was prompt, courteous & knowledgeable. Kevin explained each step of tune up. Highly recommend Absolute Services. Customer service is top notch!

Pretty impressed with this company. I was able to book an appointment online using my phone, someone called me with 10 minutes of scheduling my appointment to confirm and today Kevin showed up on time. He shared with me what he believed was the cause of the problem, he gave me several quotes to choose from, spoken with me about financing and then completed a temporary repair that will help me until I'm able to pay for my replacement door. He didn't try to upsell me or convince me that I needed something that I didn't really need. I appreciate that kind of business.

A few weeks ago, I woke up on Friday and discovered that our hot water tank sprung a leak and drained almost completely. I called Absolute and they had someone out that morning. I wasn't surprised to learn it needed to be replaced (it was 15+ years old). I talked to the plumber about getting a tankless system, and he talked me out of it, explaining that Louisville's water has too many minerals and the system requires a very expensive, all-day maintenance more often than the typical once-per-year, and needs to be done at least 3-4 times per year here. I asked about getting a bigger tank than my 50 gallon tank, but he told me any bigger and we're getting into industrial sizes, so I decided to stick with 50-gal. He quoted me $1800 for the water tank, installation, haul-away, all-inclusive, but it would be the following Monday before he could get the tank and install it. I told him I wanted to make sure the tank is Energy Star certified with a UEF of at least 0.81 to qualify for the tax credit. He didn't know what UEF meant (or, giving the benefit of the doubt, maybe he just misheard me), but assured me that they all meet the same requirements these days because they're all required to by law. I asked for the model number of the water heater he quoted me so I could look it up and verify, and he told me that it's in the box, and the only way to get the model is to unbox it, and once the supplier takes it out of the box, I bought it. This didn't seem likely to be true to me, but I had a plumber at the house and no hot water tank, so I wasn't in a great position to send him away. So we made an appointment for him to come back Monday morning (the next business day) to install it. My shut off valve on the tank was so old it didn't work anymore, so he cut it off, put a new sharkbite valve on, and told me to leave that valve closed so I could have cold water at least over the weekend. The service call plus parts and labor was $312.

He was very friendly, and honestly did a really good job. He brought someone with him (apprentice maybe?) and they both treated me and my home with respect. They worked quickly and efficiently. But when I was asked to fill out a survey while they watched me fill it out, I felt pressured to give higher marks than I actually felt were accurate.

I don't have a major problem with the work that was done, honestly. I had a pressing need, and they sent someone out quickly and took care of the problem. But I'm not happy with the tank that was installed, and I feel like it was pushed onto me through misinformation because a tankless system or larger tank might have met my needs better, but he couldn't get those quickly or didn't want to move pipes to install them because an in-place swap was easier. If that's the case, though, I would have preferred to be told that he doesn't like doing tankless installs, or can't get a larger or more efficient tank, so I could make the choice. What I now have is a 50-gal tank that sells for <$900 retail, is not Energy Star certified, has a UEF rating of 0.62, and it doesn't do significantly better than my old one at providing more hot water for back-to-back or longer showers like a tankless or even larger tank system would provide.

In short, service was fast and efficient. A little more expensive than I think it should have been, but responded to my needs quickly so I'm sure that's where some of the extra cost comes from. But I was "talked into" what was available, instead of getting what I was asking for. I've used Absolute for a garage door issue a few years ago and was happy with that work, which is why they were my first call for this job. But I don't think I'll be calling them again for future work.

I am a new homeowner and needed my HVAC/AC unit checked out because the air was not cooling/blowing cold. Bailey Spalding was my HVAC Technician and he went above and beyond to help me. First time he came out which was on a Monday could not even inspect the AC unit outside due to a "cage" around the unit that was not removable (thus telling me that the seller has NEVER had the unit yearly maintenance) since install, not a good sign). After I cut it off I asked specifically requested for Bailey to be my technician again because of his professionalism, empathy, knowledge, and honesty! He returned on the following Wednesday and it was some bad news for me. Even with getting home inspected before buying and due to the weather being under 65 degrees the inspector could not test the AC Unit only the furnace. Bailey of course not only told me my options and what was needed (from cleaning to some replacing of parts) he managed to get my AC Unit to work, and started blowing cold air to cool the house. That is what I needed and wanted because I will move into the home in a few days and it is essential to have AC during the summer months of Louisville. I am very grateful for the service that was provided to me by Bailey. I highly recommend Absolute Services, if I have any major home appliance issues they will be the first I call. Five stars just isn't enough to give! Thank you Bailey for all your help and generosity and understanding my situation.

I own a rental home, and my tenant called me at 4:50 PM stating the garage door was broken and left ajar and they couldn’t get it closed. They had lots of belongings in the garage because they were using it for storage, so we were concerned about the safety of their items. I called Absolute Services and they got Freddy to the property by 6:00 PM same day, and in Jeffersonville, IN!! I was amazed at the speed - Freddy called and broke down our options and considering how fast they were able to solve our problem - we considered them very reasonable! Will definitely be using them again in the future!

Travis was very professional and did outstanding work repairing our garage door! He was in and out within 90 minutes. Great job Absolute Services!

The main spring on the garage door broke. We had a full inspection done and had an overhaul done on the 19 year old door. we were very pleased with Kyle and his work.

Avante Unser was the Absolute technician who inspected my air conditioning unit. Mr. Unser was both kind and professional and performed the most thorough inspection I have ever experienced. He explained to me the steps in the process he was going to perform during the inspection. Afterwards, he shared with me all of his findings and supported his findings with pictures of problematic areas. He did not in any way pressure me to use Absolute Services to correct those problems. He informed me that a project manager would contact me with estimates on any procedures that needed to be performed. All in all, I was completely pleased with the whole process and would highly recommend Absolute and Mr. Unser for any HVAC needs/questions.

Travis was great. Super friendly and easy to work with. You can tell he’s good at what he does. I’d recommend him to my own grandmother with confidence

Paul Gerges is the man!!!! He knew what he was doing and I was glad to have him in my home. He fixed our clogged kitchen sink drain with ease. Great dude!!!