Lovell Heating & Cooling

Had issues with our kitchen plumbing and dryer duct system that was in the house (couldn't get to it). Was referred by Jeff Hester (happened to meet him at a local restaurant) who got us in touch with Jennifer at Lovell and she sent James out to our house who easily assessed what needed to be done and fixed the sink one day and the dryer duct problem the next! Was told by other HVAC companies that in order to fix the dryer duct system they would have to go through the drywall in our pantry closet, costing up to $1,000. James made a small square cut in our garage wall and was able to find and fix our problem!! This company is awesome!

I've had two experiences with Lovell. Both have been very satisfactory and showed attentiveness, fairness and above and beyond efforts to get the job done right. First was a service call to my house when my outside unit stopped blowing cold air (summer). They came in, were very courteous and polite. After investigating the indoor and outdoor unit they quickly diagnosed the issue. They pulled the correct part off the truck and I was back up and running. I was also pleasantly surprised with the total cost.

Second experience I had installed a programmable thermostat and found that I did something incorrect and my unit outside was not running. Thinking I fried my unit I called Lovell on a Sunday and spoke to someone right away. I spoke with the same tech as last time and he walked me through the thermostat set-up over the phone and we corrected what I had wrong. He knew exactly what kind of system I had and helped me solve my problem at no cost!

Thanks Lovell!

Very pleased! The plumber that came to my house went above & beyond! He didn’t just fix the leak at the base of the toilet he cleaned it, I was so impressed! My husband was asleep cause he doesn’t get off work til 5am & he was very quiet & respectful. Which Was opposite of what I got from the first plumber I called. So I’m very happy with the service I got from Lovell plumbing!

Double price. Looks like a 400% mark up. Looks like it. The same systems I'm putting in cost about $. 10 grand with a 10 year warranty from the manufacturer and a 10 year warranty on labor from the HAVC co. Lovell was over 20 grand with only a 1year labor warranty. So people do yourself a favor. Unless you like paying more for something than it's worth, get 4 different estimates on any job you need done. And remember it's always a 200% mark up on HAVC. Heat and air. But a 400% mark up. Not me.

This is our first year with an HVAC Service Contract with Lovell Plumbing and heating - and they are the best we've ever used! We've had service contracts in the past but the tech would basically just change the filters and leave. NOT Lovell! Brent actually worked on both of our units - inside he change the filters and cleaned them then checked both outside compressors. He used his gauges to verify pressure and freon levels and started up both units to assure that they were in good working order. He explained everything to me, and was not only on time, but also courteous as well. I highly recommend this company - Jeff and Brent are amazing to work with!

My AC couldn't keep up in the Summer heat. It was over 80 degrees upstairs everyday for 2 weeks. I called Lovell and they sent a technician out the same day! He adjusted our units, added some freon, cleaned the systems and tested/inspected EVERYTHING. My upstairs immediately cooled down to 73 degrees and stayed there. VERY professional, honest and capable. I even got a call a couple days later asking me how my experience was. I don't typically write reviews, but I recommend them to anyone!

I have a 50 year old American Standard boiler that serves as my central heating. With something that old it requires occasional maintenance and servicing. Lovell is the only business in Lexington that services boilers. Even being the only business that works with boilers their prices are great and their service is spot on. The technician showed up in the time window they gave me and he was very friendly and did a great job. I hope my boiler lasts another 50 years but when it finally decides to die I know exactly who I'm going to call when I need a new one installed. Great job guys!

I was having some leaking and one company came out and said I needed to replace my entire system for 8 - 10 grand!! Brad came out, took a look, and explained that all I needed to do was clean my drain pan!! He also took a look at the entire system and pointed out strengths and weaknesses, time frame for replacement of certain pieces, and he was extremely honest and up front about everything!
Thanks Lovell!

Great company to work with and very knowledgeable. Many emergency calls they were out very fast, informative and explained everything. Order a complete new heat pump system and had best prices around. Couldn’t recommend them enough.

I had a gentleman come out to my house in Paris. Looked at my shower and tub(leaking faucet and broken diverter). Was there maybe 15 minutes. Told my they couldn't get the parts I needed and that I would have to get them myself. I ended up repairing myself with a part I ordered offline. Charged me $80 for nothing.