Latta-Whitlow, LLC

Contacted them on a Tuesday to replace my dryer ductwork, they were out by Friday to give me a free estimate. I was scheduled that following Monday to have the work done. They showed up on time, were very friendly, finished in about 2 hours, and the price was exactly as quoted.

Called at 7:50am for a bad fan motor on one of our AC Units. 24/7 answering service answered, and said they would give scheduling the message. 8:06am scheduling calls, has same day availability between 2 and 4. 1:45pm I get a text that the technician is on the way with his picture, and he beat me to the house. Diagnosed issue, gave me options, had part in stock and an associate delivered it to the house for install. I was headed back to work by around 4:00pm. Great first time experience.

Dakota was professional, friendly, fast and thorough. Great job!!

Quick response to maintenance request and thorough diagnosis of needed repairs

Dakota ALWAYS provides amazing customer service and excellent work. He installed the Patriot Air cleaner and humidifier today. He was prompt, courteous, and professional as always.

First day was scheduled between 2 and 4pm started raining and was canceled although it stopped raining before 4pm next day technician arrives on a weekend so additional charges tech isn’t sure what the problem is got called to another job leaves said be back in an hour or two. At 6 hours of waiting I called the service desk they called the tech and find out they will not be able to make it back till Monday. Then the tech calls and relays the same info and recommends calling someone else if I don’t want to wait till Monday. Called another local company their tech showed up within an hour used my refrigerant that I had got me charged up and was on his way in 1 hour

Beca Ralston accomplished survey and quote for an HVAC replacement. She was professional and very knowledgeable about the systems available and completed a coat before she departed.

Levi and David were incredible! Such a fantastic job and we’re more like friends coming over to help install HVAC for me than they were paid workers. They were efficient, kind, professional, everything you’d want in a service. Highly recommend using them!

Clean and conscientious. I needed to replace both units due to age, no pressure on me to act immediately. I have used Latta Whitlow for many years. This installation was fast, technicians left area clean and explained everything to me in a manner that was easy to understand. I look forward to seeing Latta Whitlow technicians for maintenance as needed in the future.

Marshall, what an amazing person. He was excellent he questioned me if I had any problems or any concerns before he started his half year service for heaters. He serviced all three units and informed me that possibly will need new filters on two of the three units this summer. Replacing a filter on one of the units. We use The HEPA filter system. Up front more costly but last longer along with keeping allergens out of my home.
We have used Latta-Whitlow for over 15 yrs.