Dick Ray Master Plumber Heating and Cooling

These folks saved us this week. After Rotor Rooter went from $9,600.00 to $22,000.00 in a 24 hour period to fix our sewer, they came in and diligently found out the real issue and worked so hard to get us up and running in a 2 day period after not having a functioning sewer for a week. Travis, Jason and Cain were the nicest guys and they did such amazing work for $2,700.00 instead of $22,000.00. We won't ever use anyone else. Their honesty, integrity and kindness made all the difference in a stressful time in our lives. Thanks Dick Ray crew!

on time and efficient servicing of heating unit. I always request the same serviceman and feel very safe having him in my home.

The service technician was professional and customer service staff were great; however, company practices promotional catch that is not easy to understand by regular home owner. The company stated promotional price to clean the sewer line to the main and camera for a special price $79 per service, totalling $158 for our home. The service man started cleaning from drain which was closest to the street main. When indicated we needed the cleaning done starting from the back where the sewer line started within the house, he had mentioned each point of entry would cost us additional $79 per service. If we had known the total service would cost us over $500 before start of the job, we would have gone with hydro-jet service available by another plumbing companies around town. Very disappointed that the service man was unable to clean the sewer drain and after video recommended a huge repair bill over $9500 while there are no backups in the house. Very disappointed!

Cain helped me find a septic tank when the location was unknown. He was quick and efficient and brainstormed how we could find it. I think most guys would have given up after the 2nd attempt but he called with some options to consider that he thought would work and it did! Saved me a lot of time utility probing that is for sure! Excellent marking in the yard and showed me the underground live feed to ensure I understood it all.

These people were available on a bitter cold Sunday when no other company would return my calls (despite my calling their emergency numbers) Dick Ray Master Plumbing sent out a technician within a few hours. He was professional and knowledgeable. They got me an amazing deal on a new furnace. I am so grateful and they have a loyal customer for life!

They checked my kitchen and bathroom drains and told me they were working like they should.

My wife and I came home from a trip to no A/C on the HOTTEST day of the summer. Ryan, the owner dispatched his tech that afternoon. Long story short, Dan, the tech was back the very next day with an entire HVAC system. After a phenomenal amount of Dan's labor, we were only without A/C for about 36 hours, and have an entire new system to show for it.
The cost (while unexpected) was extremely generous, and I can't say enough about the service. Thank you Ryan and Dan!

Was polite, knowledgeable and friendly. Solved the problem immediately.

Our technician Dan was on time, very thorough and did a great job in repairing our air conditioner. He had a difficult time with the replacement parts for our particular brand AC, but was able to repair the unit despite the obstacles. Thank you Dan for your tenacity and never give up attitude!

The hard work and determination to find and fix my plumbing issue by Travis was exceptional. So wonderful to find a company/technician that truly cares about their customers and provides their very best service. Extremely satisfied!!!