Dick Ray Master Plumber Heating and Cooling

Sewer backup main line. From the secretary to the plumbers in the field, everyone was very professional and punctual. They went to extra mile to make sure that my household was taken care of. Special s/o to Lisa and Cain for all your help.

Would have liked to give 5 stars for how quickly the technician was able to come out and fix issue with toilet. However I deducted two stars because David (technician) wasn’t very friendly and lacked communication. His attitude was unacceptable and slightly offensive!

Came to fix a burst pipe but then said they didn't have time to fix it but charged me $374 to cap it with a sharkbite in about 10 minutes. Then advised I need another appointment to actually fix the issue. The response from the company was a complete lie. They never told me that it was emergency rates or that they would not have time to fix the issue. Avoid this company!

Reviews, on the whole, seem to indicate good service, but your current commercial is boarding in nasty. Even my child asked, why is that lady talking like that? Maybe you could air when kids are in school.

Vince was amazing! On time and explained my service that I could understand. I would suggest PLEASE add a tab that homeowners can tip their service tech!

The tech that came out was patient and professional. Took extra time to make sure my drain was completely open and suction excess water that was made. No one ever did that for me. I will be using this company from now on. Thank You

Kitchen sink was backed up. Called on a Saturday and they came out the same day. Rick was professional, friendly and very helpful. He happily spoke with my home warranty company allowing me to be reimbursed for the entire job minus my deductible. He cleaned up after he finished and did tests to show the line was successfully cleared. Very impressed with their work and would recommend. Only drawback was the person I spoke with to schedule the appointment quoted me "Starting at $99 dollars to snake the sink." My sink isn't on the main line so it cost more to snake an indirect line. Understood, but still reasonable at $262. Again, would highly recommend this company. Was pleased with Rick's job.

I've used this company on multiple times and they are great. They get to you quick and the pricing isnt bad at all.

Vince was friendly and fast. They scheduled me quickly. The owner/boss Ryan is great to work with as well. 5 stars
Used these guys again 2023. David was awesome.

Your commercials are distasteful and will keep you off of any my list of contract suppliers. Don’t bother with any smug replies as seems to be your usual approach to criticism. Why don’t you just clean up your messaging.