Charles was knowledgeable and friendly. Answered all of my questions. He was the person that picked up my softener. The one thing I found out is my system should have been serviced annually. I put system in in 2003 and it was never serviced. The customer service out of the Leavenworth office does not have a lot of knowledge on water softeners. You need to go through the Lenexa office. I have removed my softener from my home.
Having a plumbing disaster, and having JF Denney crew show up to help is like having your family coming to lend a helping hand during hard times. I have only written 2 google reviews, and both on the JF Denney. We had a significant sewer blockage on a Thursday Evening, JF Denney came by the next day to fix. Cleaned the line, got us in business again. They ran a camera, but the line took several ridiculous 45 turns in a row, so camera could not get through, but line looked good where we could see via camera. Within a week, blockage again, and in the evening again. JF Denney got in first thing, found debris in line where it was not before - the worst - a probable point break. Phil let the office know, and Kyle arrived very soon after. Looked at the problem, came up with options, provided a bid and even finance options. This was a Friday, and set up the work first thing Monday. Our line was cleared, with fingers crossed for it to get us through the weekend. Of course, the line did not hold, by Saturday we were doing a hotel. And, of course, a snow storm hit, and we were concerned the snow would prevent our line getting fixed. Kyle called on Sunday night (wow!) to check on us, and if would be fine for the heavy equipment across our property. Monday morning, they arrived first thing and began work, snow, cold, and all. Unfortunately, the "point" break turned out to be two point breaks, and a lot more digging and materials. The crew (Dalton, Daniel, and Bob at the end of the job) worked quickly in terrible conditions on a slope, fixed the breaks, improved the line engineering by removing some of the line turns, and had us back in business. They worked quickly enough that the additional time and materials were still within the original quote. The entire JF Denney team are hard working and honest for their customer, and seem to truly care. If you have a problem, JF Denney is good to have at your side. Thank you Kyle and JF Denney crew!
Charles B was professional and friendly and took care of my water treatment system needs quickly. He arrived on time and provided helpful information in addition to the service provided.
Reynolds Family
Always well priced, friendly, clean, and do work with integrity
Dennis Perkins
Charles was knowledgeable and friendly. Answered all of my questions. He was the person that picked up my softener. The one thing I found out is my system should have been serviced annually. I put system in in 2003 and it was never serviced. The customer service out of the Leavenworth office does not have a lot of knowledge on water softeners. You need to go through the Lenexa office. I have removed my softener from my home.
Christopher Prather
Having a plumbing disaster, and having JF Denney crew show up to help is like having your family coming to lend a helping hand during hard times. I have only written 2 google reviews, and both on the JF Denney. We had a significant sewer blockage on a Thursday Evening, JF Denney came by the next day to fix. Cleaned the line, got us in business again. They ran a camera, but the line took several ridiculous 45 turns in a row, so camera could not get through, but line looked good where we could see via camera. Within a week, blockage again, and in the evening again. JF Denney got in first thing, found debris in line where it was not before - the worst - a probable point break. Phil let the office know, and Kyle arrived very soon after. Looked at the problem, came up with options, provided a bid and even finance options. This was a Friday, and set up the work first thing Monday. Our line was cleared, with fingers crossed for it to get us through the weekend. Of course, the line did not hold, by Saturday we were doing a hotel. And, of course, a snow storm hit, and we were concerned the snow would prevent our line getting fixed. Kyle called on Sunday night (wow!) to check on us, and if would be fine for the heavy equipment across our property. Monday morning, they arrived first thing and began work, snow, cold, and all. Unfortunately, the "point" break turned out to be two point breaks, and a lot more digging and materials. The crew (Dalton, Daniel, and Bob at the end of the job) worked quickly in terrible conditions on a slope, fixed the breaks, improved the line engineering by removing some of the line turns, and had us back in business. They worked quickly enough that the additional time and materials were still within the original quote. The entire JF Denney team are hard working and honest for their customer, and seem to truly care. If you have a problem, JF Denney is good to have at your side. Thank you Kyle and JF Denney crew!
Ralph Rice
Charles B was professional and friendly and took care of my water treatment system needs quickly. He arrived on time and provided helpful information in addition to the service provided.
Duane Fehd
Prompt for service. When the issue wasn't resolved they were right back out the next day.
Joe Sanborn
Nery knowledgeable sales staff highly recommend
Gary Hanson
Great job of helping me understand how the Kinetico System works.
Carrie Stuart
Job well done. Next day service. Friendly and respectful.
tonia stutz
Great professional and friendly service.
Melinda Pasch
Great customer service and very efficient. Thank you so much!