CW Suter Services

Trevor was the person who serviced our air. He was on time and did a wonderful job. He answered all the questions that Jack had was a joy to deal with. We have had Suter for over 20 years and would highly recommend them.

They came out the same day I called them. It was a somewhat difficult diagnosis so the technician called his boss to come out and confirm his findings. Even though they don't make my brand of fan motor any more, they were able to find one and install it that day. Trevor very professional and very nice. I would recommend C.W. Suter to anyone.

The technician was very polite and professional. He explained things well and I am very happy with my service. The only thing was he told me he would leave a new spare filter, but he forgot to leave it. Overall I am very pleased with this company and will recommend to anyone needing service

Aaron did a excellent job. He completed the routine maintenance and checked a baseboard heater as well. Gave us some good ideas on updating our heating and cooling. Suter has always provided good service.

Friendly, courteous, timely and efficient! CW Suter cares and it showed. We were in need of a new heat pump/ AC unit as it went out during one of the hottest weeks in the summer. They came right out, made a diagnosis, followed up and installed. Thank you for bringing comfort back into our home!

They are awesome. We plan on not using anyone else. Both Jen and Jarod explained the services. Jarod explained what happened with our furnace. They both took the time to explain services.

Suter technician was very professional and arrived quickly. Explained everything I needed to know. He did an excellent job in all areas.

Do yourself a favor and look somewhere else, I selected them off of their reviews. I was desperate because I was in the military and live in California.They stated they would charge $90 for the visit and diagnostic. They end up charging me $102 for "parts and labor" on top of the diagnostic totaling $192 when they ran water to cool down the a/c and diagnose the problem. They estimated me nearly $1000 more than other companies and the other companies do free estimates!!
I feel like they took advantage of the situation because I told them I live in California and have my residence as a rental property. They chuckled when I asked for a military discount, because of the unreasonable high price.

Clarification is that to go out and diagnose is $90... Right? Then why charge me $102 for "parts and labor"? I'm sure these are tough times for businesses but come on... I understand providing a "triage" is different from providing a diagnosis but in order to triage something you have to first diagnosis it. I was simply asking for a diagnosis and an estimate, in return the "parts and labor" was cooling it down to diagnose it, was that part of the "triage"? No, they said they needed to do that to diagnose it and charged me for it, calling me after all of it and informing me of the additional charges.

I don't mind paying for an expensive service if the business is transparent and reliable. I'll pay for services that I can trust but after that deceitful move, I chose to take my business elsewhere. The only options aren't expensive ones. There's companies that offer free estimates, I CHOSE TO PAY because I thought I could trust your business.

I always had the best service with suter and their products/ services that they offered. The staff in the office and the techs are the best because they treat you with respect and dignity.

I had them replace the heat pump in my home and it’s amazing. I had them come back a few months later and replace my air handler with new emergency electric heat strips as well, they put a bigger 2” filter in so I didn’t have to replace it as often. I got put on the maintenance program as well and they sent me a card telling me it was time for the 6 month check. They came out and the guy was absolutely awesome, he explained to me some of the things the heat pump did that I wasn’t sure before why it did it or would make the noise it would make, and he showed me and explained every noise I asked about and it’s function. The noises I would hear was it going into different cycles and functions, nothing was wrong with it. A heat pump if some don’t know provides the air conditioning in the summer but it also provides the heat in the winter as my house is all electric is way more efficient that using an electric furnace. I do have emergency electric heat backup in the air handler if something goes wrong with the heat pump though, but both have been some of the best investments into the house I’ve made. I can’t thank Drew and his dad, as well as the employees enough for everything they’ve done, their customer service is hands down some of the best I’ve ever seen.