Our air conditioner was having issues and we called CW Suter. They were awesome from start to finish. From the original call, to the service tech, sales, and installation, every Suter representative went above and beyond. Their service is well above today's standards for customer service. They were all extremely knowledgeable, professional, and courteous. There was no effort to sell products you didn't need but they were excellent and explaining the pros and cons of different equipment. They went way above and beyond on the installation as well. They ended up having a bunch of different team members pitch in to get the job done despite some unforeseen difficulties that were encountered. They also took the time to correct some preexisting issues to make the system run more efficiently. We couldn't be more satisfied.
I called the emergency number at 7:15 AM and talked with the person on duty. And an appointment was made and they arrived at 8:30 to see why the furnace was not starting when the thermostat was turned up. They identified the problem and needed to replace a part. They picked up the new part and the furnace runs like a new one. And they left the premises at about 9:45 in the morning. I was very happy with their service.
Ben was the pro who replaced my condenser motor , he was very knowledgeable, professional and polite. He wore booties on his feet to keep the carpets clean and was fast. He also pointed out an issue with my hot water heater not venting properly . I was very pleased with the quick service and response time, suter was recommended by my neighbor cuz they too were very pleased with the service.
They responded quickly and got the work done at the same visit as the diagnostic when our air conditioner stopped working! We will be calling them again for any issues in the future.
They were quick to respond and get me an appointment. The serviceman was professional and even put in botties to cover his feet so he would not track in. He explained things, was quick and efficient. I was well pleased!
Scheduled an appointment for the next day, called me and said they could make it today. Arrived, fixed my problem and no issues since. In full disclosure, they did the original repair which had to be adjusted. This was a warranty call, but they were prompt, professional and helpful.
Trent Taylor
I got 2 estimates for a new furnace, Cw Suter was the lowest. They did Great, professional work installing it. Very Happy 😊
Tony Lamb
Our air conditioner was having issues and we called CW Suter. They were awesome from start to finish. From the original call, to the service tech, sales, and installation, every Suter representative went above and beyond. Their service is well above today's standards for customer service. They were all extremely knowledgeable, professional, and courteous. There was no effort to sell products you didn't need but they were excellent and explaining the pros and cons of different equipment. They went way above and beyond on the installation as well. They ended up having a bunch of different team members pitch in to get the job done despite some unforeseen difficulties that were encountered. They also took the time to correct some preexisting issues to make the system run more efficiently. We couldn't be more satisfied.
Scott hatting
A service agent was there in an hour, outstanding service.
Donald H. Friedrichsen
I called the emergency number at 7:15 AM and talked with the person on duty. And an appointment was made and they arrived at 8:30 to see why the furnace was not starting when the thermostat was turned up. They identified the problem and needed to replace a part. They picked up the new part and the furnace runs like a new one. And they left the premises at about 9:45 in the morning. I was very happy with their service.
Thomas Borchert
They have provided superior workmanship and quality maintenance
MyKey Trotter
Great service! Very professional and got the job done! Fixed our AC for us on one of the hottest days this year so far (100°) and saved the day
Mike Spahn
Ben was the pro who replaced my condenser motor , he was very knowledgeable, professional and polite. He wore booties on his feet to keep the carpets clean and was fast. He also pointed out an issue with my hot water heater not venting properly . I was very pleased with the quick service and response time, suter was recommended by my neighbor cuz they too were very pleased with the service.
Hannah Dewald
They responded quickly and got the work done at the same visit as the diagnostic when our air conditioner stopped working! We will be calling them again for any issues in the future.
Sheryl Fett-Petekavich
They were quick to respond and get me an appointment. The serviceman was professional and even put in botties to cover his feet so he would not track in. He explained things, was quick and efficient. I was well pleased!
Richard “Rick” Otto
Scheduled an appointment for the next day, called me and said they could make it today. Arrived, fixed my problem and no issues since. In full disclosure, they did the original repair which had to be adjusted. This was a warranty call, but they were prompt, professional and helpful.