My furnace went out on Friday and by Monday they put one in for me! They gave us a heater for the weekend so we wouldn't be cold. They even put in the Ac because it was just as old as our furnace. They are all so kind and helpful! Really made this stressful/ scary moment a lot easier! As first time home buyers we defiantly recommend them!
Terrible customer service . Called to have someone come check out our A/C because the vents in our 3 bedrooms were not blowing . I was told someone would call me back that day and I never heard anything, I called back the next day to see when someone was going to call me back and the lady on the phone was so rude telling me that because we had air that's probably Why I didn't hear anything, And that she didn't know when someone would be available to come check it out , she had zero Customer service skills what so ever and was completely rude, she basically told us they had better things to do even though we couldn't sleep in our rooms due to the heat . I called somewhere else , will never bother with this place again .
The gentlemen that came to save the day were AWESOME!! I would highly recommend this company to anyone! On time and got the job done!! Very friendly, professional and kind!
I'm very pleased with the new furnace, air conditioner as well as excellent service I have received from Norms. I highly recommend this local business.
Samantha Wittrock
My furnace went out on Friday and by Monday they put one in for me! They gave us a heater for the weekend so we wouldn't be cold. They even put in the Ac because it was just as old as our furnace. They are all so kind and helpful! Really made this stressful/ scary moment a lot easier! As first time home buyers we defiantly recommend them!
Paul Seddon
They showed quickly, and did an excellent job, fast and friendly. We always call them and will continue too
Cassi Butterfield
Terrible customer service . Called to have someone come check out our A/C because the vents in our 3 bedrooms were not blowing . I was told someone would call me back that day and I never heard anything,
I called back the next day to see when someone was going to call me back and the lady on the phone was so rude telling me that because we had air that's probably
Why I didn't hear anything, And that she didn't know when someone would be available to come check it out , she had zero
Customer service skills what so ever and was completely rude, she basically told us they had better things to do even though we couldn't sleep in our rooms due to the heat . I called somewhere else , will never bother with this place again .
L H
The gentlemen that came to save the day were AWESOME!! I would highly recommend this company to anyone! On time and got the job done!! Very friendly, professional and kind!
Ben Laughlin
Been using Norm's for years. Fair prices and great service.
Kelsey Wolfe
Terry, his son, and the rest of the guys were super helpful and worked hard and fast! We love our new units.
Amy Hallam
I'm very pleased with the new furnace, air conditioner as well as excellent service I have received from Norms. I highly recommend this local business.
Jami Logan
Fast, friendly, caring, and honest. BEST hvac company by far.
Barbara Caniglia
Service excellent. Knowledgeable. Trustworthy
Pam Wurgler
They didnt even return my call...