Americlean of Iowa, LLC

Scheduled duct cleaning with a service date of 05/02/2023. After spending days moving furniture, etc. to make all registers easily accessible, Americlean called and said they could not do it today because their technician was sick and could not honor the work until May 08. Cancelled them and called another company that can to the work today. Extremely disappointing for this type of business,

Brian was our service technician, and he did a great job. Explained everything and was very responsive to my questions. His experience was obvious by how quickly he worked and cleaned up afterward. I would recommend him to anyone.

The person that took my call for an appointment was told that the family in the home was recovering from Covid by the time the appointment date came, Covid virus was no longer a threat. The service person to do the job refused to come in the House, he asked why mask were being worn, because Asthma is present in a immediate family member. He refused to come in the house and canceled the appointment. I called the office to clarify the health issues present & the woman on the phone became belligerent with me, saying that their “company was not slack” or something to that degree. She did not even try to reschedule the appointment. This is poor customer service, showing the nasty attitude present in this area of Cedar Rapids, Ia. I will definitely tell anyone asking not to use this particular company…ever in future references.

Brian did excellent job of cleaning the ducts and answering all the questions we had. Very please with his service. We had also requested for furnace cleaning. He did use his power equipment to clean the drum but the result was not to our satisfaction. The picture attached shows substance even after the service was completed. I wish Americlean would take out the drum and clean it up or had better equipment to clean the drum properly.

Horrible experience! If I could give less than 1 star I would. Initially, the experience was good and the receptionist had scheduled us for Monday around 430pm. Advised 2 people were required because our vent was high. I was surprised because other quotes never required 2 people, but I was okay with it because of the reviews. About an hour before the scheduled time, I received a call that they could not make it that day because they are behind. I Understand, schedule me for the next day. "Oh, we are booked until later in the week"? What? You had me for Monday but people scheduled later in the week get priority over me ? Not acceptable. Went with another local company and they scheduled me the next day and only required 1 person. AmeriClean. You need to do better!

Brian did a great job cleaning the ducts and dryer vent at our house. He explained the whole process and then did the work in a very professional manner. We will definitely use the company again and hope Brian is our technician.

Brian did an amazing job. Love having my ducts and vents cleaned - really keeps the dust to a minimum:)

Incredible job! The service rep Brian was super professional and answered all of my questions and got it all done it a timely manner. Our ducts were in rough shape and needed it desperately. I would highly recommend Americlean to anyone. They were originally booked out to July but were able to get me in mid-April! I will definitely be using them again and referring them to my past and future clients as well!

We were very happy with Owen, the way he handle the explaining and cleaning of the duct work. Very happy with him professionalism.

Brian cleaned our ducts and vents this week and we were very impressed with his level of service and professionalism. We recently had tile replaced and popcorn ceilings scraped. Brian first took the time to explain the procedures then efficiently executed them. He removed shoes upon entering and used heavy drop cloths over carpeted stairs. When finished, he restarted our furnace, explained his findings and any recommendations for the future. We highly recommend Brian and Americlean services.