Bryant Iowa Heating & Cooling

We were confident that the techs were honest with us, and that we were sold a good product at a fair price. This was a very different experience than we’ve had with other heating/cooling businesses in the DSM metro. Bryant has earned our loyalty!

When our geothermal unit quit working, I called Bryant and they were able to take a look within 24 hours. After explaining all our options (both temporary and long-term), we settled on a temporary solution, knowing it was a matter of time before we would have trouble again. Not much later, the compressor went out. The technicians spent 14 hours in one day removing the broken geothermal unit and replacing it with a new one (in not-so-cool temperatures and without damaging my walls). They were professional, knowledgeable, and committed to getting us back to comfortable temps inside as soon as possible. I would highly recommend them!

High efficiency boiler was cycling through on/off but not heating the house Christmas eve morning. Called my usual company but they didn't want to come out until after Christmas. Considering it was 15 degrees outside, called Bryant. They were at my house by 8 am. They diagnosed and fixed the problem (dirty flame sensor) within about an hour and at a surprisingly reasonable price. Definitely dumping the old company and using Bryant from now on. Customer service matters!

DuWayne took his time with us and determined inefficiencies with the way our ductwork was originally set up. He conferred with the service supervisor and set up new heating/cooling install 2 days later. The install took all of the day and well into the evening. The guys couldn’t have been nicer and more professional. So far so good with the new furnace- looking forward to checking out the central air when it’s time! Thanks to DuWayne and everyone who worked on this for us.

I reached out to this company today via their website for assistance after my furnace started acting up. I wasn't sure what to expect, but they were out within a few hours afterwards and were able to diagnose my issue pretty quickly.

It costs 80 bucks just to have them out, and cost another 50 to perform the work to fix my issue after they diagnosed the problem (my heat sensor was dirty).

To say the least, I felt the cost was kinda steep, though at the same time, I felt like I got a good lesson on my furnace as he was training another tech at the same time, and they did some additional items and really seemed to know what he was doing. So that was enough to justify the cost for me.

The gentlemen were very friendly and knowledgeable. The pricing on my furnace check up was reasonable ($80). My only complaint was the estimate to run a new thermostat wire so I could attach a smart thermostat. The estimate was in excess of $300. It is a pretty straight run and I was expecting a lot less - maybe $100 or so. I told the workers I did not want it done. I called the owner because I thought I may have gotten a bad estimate. But he assured me I had been given the right estimate because of their base pricing. So now I will look for someone who has what I consider fair pricing.

If you want work done, these guys seem to know their stuff, but charge what seems like a lot for their nonstandard services.

I used them for the first time and was totally got ripped of after paying them over 700 dollars and the unit still broke. I had them come 4 times in 2 weeks, the last time they came and said we need to replace the whole unit which will be around 5-6 thousand dollars . So we had a second opinion from modern mechanical and they said no replacement was necessary and they fix the problem. Bad business and integrity for Bryant heating and cooling. Everyone please Be ware when using them.

Great service from start to finish. Had just purchased a house and original owner had replaced the furnace but the install was suspect and not up to standards. Bryant came right out probably an hour after I called and got everything fixed up. Great professional work!!

Update to 4 stars: had a good phone conversation with the owner. I think the issues are due to user error on my part and a bit of miscommunication. Thank you Duane, for the discussion.

I've had decent service with this company. I had a mini-split installed in my garage by this company. They came out to check out the garage, I had a great conversation with the owner and salesman. The salesman suggested putting the system on the back wall. I felt it should go on the side wall because the back wall was in a 10x10 area (essentially an extension of my single bay on a 3 car garage). I felt I'd get better coverage if it were on the side. After it was installed I was concerned it didn't work properly and I was told it was probably due to my lack of insulation in my garage attic. That made sense..so, I upgraded from R11/13 to R49... This system still doesn't cool may garage appropriately. I set the thermostat to 78 when it was 90 outside. I ran the AC for 2 days... and my garage was still in the upper 80s... It is cooler over by the system... but, that doesn't help the actual garage. Very disappointing.

What a great bunch of people here, the girl in the office and the guys that came out to do the work! One of the hottest days of the year and I had no air working. Bryant was my 2nd call today but they sent someone out here within probably 30 minutes and had the a/c back working, cleaned and putting out the cold air in no time!! Next time they will be my 1st call!!! Thank you all, very much appreciated!!!
Highly recommended