Collier's Heating & Air Conditioning

I highly recommend Collier's . They came out and installed a A/C unit for me. They we're very courteous, and on time. They cleaned up after themselves as well. They are very professional. If you want a good product, and someone that knows what they are doing, please call Collier's.

Salesman came out, spent time looking things over for new install. Said he would be back in touch soon with estimate. I called 3 weeks later, was told he would have quote next week. It’s now been 7 weeks. No estimate, no call, nothing.

Called another HVAC company, had quote same day, their supposed to start next week.

What a waste of time. I don’t understand why they even came out.

Collier was always our trusted vendor when it came to our HVAC servicing...until we decided it was time to sell our home. We had Collier out to our home in December of 2018 and then again in February of 2019 to do routine servicing as well as maintenance to our HVAC system, as we had concerns and assumed it might need to be replaced or, at a minimum, have some of the components replaced. To our surprise, the technician told us there was nothing wrong with our HVAC system and told us that we should have our Hot Water Heater checked out, as he noticed some things he was concerned about but wasn't the expert. The Collier expert came out later that day and told us there was nothing wrong with our hot water heater. We were relieved and happy that we didn't need to spend a ton of extra money on HVAC or hot water heater replacements.

A month later, we decided to sell our home. The inspector recommended that the buyer have some things checked out prior to purchasing, which included the HVAC system and the hot water heater. The buyer chose Collier, which we were, at the time, happy about, as they knew our home and the regular maintenance we have had. They informed the buyer that our HVAC system had a lot of issues and needed components replaced as well as we needed to replace our hot water heater.

This was a huge shock to us, as we have always been very open and honest with the technicians that have come to our home to say we were expecting to be told it was time to replace. We wanted to have a second opinion on the HVAC and hot water heater as this made no sense to us. We had another company come out and give an opinion. While they did mention that the HVAC system did need some parts replaced (at a third of the cost that Collier quoted), they were floored that we had our system serviced twice a year. They said it looks like it had not been serviced for years! We told them Collier came out at least twice a year to service it and additional times as we had issues with belts/bearings. They also asked why we didn't have a furnace filter in our system. We let them know Collier in February 2019 told us there was no point since there wasn't any brackets for it (mind you they installed this system for the old owners). The second company recommended we install brackets (less than $100) and keep the filter as it serves a purpose in your HVAC system.

Even today, I received a bill at my new home for the cost of the service call that the buyer scheduled (at their own expense) for Collier. I called to let them know there had been some confusion, as we no longer live in the home and the bill was dated for service the same day the buyer had them out and that our bill from February was paid months ago. The rude lady asked when we sold the home, which was obviously after the service call and told me that it was my responsibility to pay the bill. I told her this is ridiculous, you have to have some sort of service order form that stated who requested the service. You cannot send me a bill for something I didn't schedule and demand I pay.

I WOULD NEVER USE COLLIER for anything and am disappointed I gave them my business for so many years.

Explain things in detail from the salesman to the technicians. Both answered any questions I had. Even when doing the work. Though it was a long day for them, they said would stay till it done. New furnace and air conditioner. William and his co - worker we’re awesome polite professional- as well as Chris (salesman). And Mary rocks. As the saying goes, Happy Wife = Happy life 😂😂 she was amazed. Thxs everyone

Do not use this company. Improperly repaired our furnace, and charged for services I didn't ask for. Repair failed within 24 hours, luckily it didn't cause a fire. I called someone else to fix their repair and didn't have them replace the furnace like they "recommended". Owner and manager were extremely unprofessional and tried to bully my wife, and I quote, "we won't do anything for you unless you buy a new furnace from us".
Lessons learned;
1. Always get a second opinion.
2. Don't pay for services on the spot, then you have no leverage for shoddy repairs.
3. I should have taken them to small claims court.

Possibly the worst experience I've ever had.

Ryan installed a new damper on our chimney. He was not only kind and considerate but also extremely knowledgeable. Ryan always had his shoes covered with plastic booties to keep my floors clean and left the fireplace looking better than it did before he arrived. He answered all of my questions and also offered to contact others for further details on questions I had.
Joey helped us remove a bad insert and he was also very kind and listened to all of my concerned.
I would highly recommend Collier. Thanks Ryan and Joey!

Jason was very nice and helpful he checked a lot of things and got it working but it still makes the same noises it did before that concerns me

Had them install a gas line in my crawl space for a new stove I'm getting. Good quote, very professional, got the job done in a clean and tidy manner. Even was kind enough to help me get my cat out of the crawl space after it followed the worker down there. Highly recommend and will likely use them on future projects.

Colliers is quick to respond, polite and fair. They stand behind their work.

Jeremy from Collier's came to my house yesterday to do my fall furnace maintenance. He was very professional and explained what he had done and answered my questions. It's a plus that the Collier's guys put on paper booties when they come in the house. I highly recommend Collier's Heating and Air Conditioning!