Poynter - Residential & Light Commercial HVAC Services

I woke up to a VERY cold house...no heat! My tech David B. showed up extremely quick and with a smile. He was great at explaining the problem and solution rather quickly after arriving. He even went a step farther to provide tips on what type of filter to use , how often to change it, and even had a quick tutorial on my existing thermostat. I don't think I have ever had such a happy, professional and helpful service tech for anything issue in my home. Will definitely be using them again! You are VERY much appreciated!!

I tried to set up an appointment online for a replacement quote. They contacted me via email and we set a time. I replied asking if there was any additional information they needed and asked if they had financing options with 0% APR as another company that came out offered this option. They did not reply and did not show up. Not so much as a email, text or phone call. I sat at my house waiting for them to show but they never did. When i reached out to them after the appointment time had passed i emailed them asking what happened or why. Their reply was a phone call saying opps we messed up scheduling but we don't have 0% APR anyway. I can only assume they decided not to waste their time on the appointment since i had requested this (little do they know it was not a make or break for me, but the horrible customer service was). At minimum, I would suggest not taking time off work to meet them for an appointment since they may not show up anyway.

The guys did a great job! We will be using them again for all our HVAC needs!

These guys are the best in the business! Thanks for all of your help in my new home!