Poormans Heating & Air Conditioning

We had Poormans replace our AC condensers and they did a phenomenal job and were extremely responsive. The same day we called they had someone out to inspect our system and within a week we were back up and running. 100% recommend Poormans to anyone requiring a timely, quality repair/replacement on their heating or AC.

I had an maintain agreement with Rolf Griffin for years. I was told at their last visit that it would cost over 4k for a repair., but suggested that I replace the entire system with their Advanced program. I got a second opinion from Poormans, and my repair cost was $570. Mike was the technician that was sent out, and he had us back up and running right away. He was very professional, but most of all he was honest. Thanks Mike we appreciate it all. BLESSINGS!

We went about 2 weeks on the coldest days and Poormans came to the rescue. Our boiler had broke down and they found a way to get us a. Ew one at a price we can afford being on a fixed income. Even offered space heaters for us until the new boiler was here and installed. They went above and beyond.

I couldn't of been happier with the install of my new AC unit. I am a first time customer, called different places and came back to Poorman's Heating & Air Conditioning for my new unit. Very professional, pleasant to work with, and the installers Tyler and Don were great guys. They answered all my questions and the install looked very good, they made whoever installed the AC unit when my home was build look like a bunch of amateurs. Great job guy, you have earned a life long customer!

High quality, great installation, competitive pricing, and HONEST. Here's my detailed story about dealing with them:

BACKGROUND:

I have a 20 year old Trane furnace and central air. It served me well but was starting to have problems. For years, I was a loyal customer for another local HVAC company, and had my equipment serviced annually and paid a monthly fee to be in their preferred customer "club". Then they started taking advantage of my loyalty and began gouging me.

The gouging started several years ago, during a routine clean and check, my old company told me my a/c needed a $400 "compressor saver kit". I was really busy at work, so I just told them to go ahead and do it. I figured out later it probably was a scam. But I stayed with them.

The final straw was when my old company told me my furnace was in need of replacement because the heat exchanger was cracked. I couldn't see it on their fuzzy video, so this time I got a second opinion, and found out that the furnace was still good, and that what looked like cracks were probably markings maybe from manufacturing. The furnace continued to "run like a Trane" for several more seasons, and I started to look elsewhere for HVAC service.

HONEST KENNY:

Last winter, I called Poormans for the first time for an annual furnace check, and Kenny came out. He looked everything over and cleaned it, and confirmed it was running fine, but probably nearing the end of its useful life. He told me I probably could get a few more seasons out of it. I appreciated his honesty. I call him "Honest Kenny".

LAST WEEK:

Then last week my a/c went out. I called Poormans and they sent out Honest Kenny again. I feared the worst, that my compressor was shot. But Honest Kenny told me it was just a bad dual run capacitor, which is a cheap fix. I was so impressed with Honest Kenny that I called the service manager Chad and asked for a quote to replace my system, since I knew my system was old, and furnaces have a way of dying when it is -10 F and you're getting ready to go on vacation.

The next day Seth came out and, practicing social distancing protocols, went over my needs and explained all the options. He did his own "manual J" calculations to make sure he was specifying the right size equipment (in other words not using rules of thumb, or just automatically going with the same size I already had). He answered all my questions about features, specs, rebates, tax credits, financing, etc. I could tell Seth knew his stuff. The next day I had several written quotes to review, and after shopping around some more, decided to go ahead. They probably aren't the absolute cheapest, and I could have gone with cheaper equipment than Trane, but cheapest isn't always best. Often you get what you pay for.

INSTALL:

Seth met the installation techs in the morning, and made sure everything went smoothly. The techs were neat and did their work very professionally. For example, when they installed the humidifier, they didn't just punch into the water supply with a saddle valve like I would have if I did it myself, because those tend to leak over time. Instead, they soldered in a T fitting with a separate shut off (see photo).

A couple of tips:

1. Consider their 10-year bumper-to-bumper warranty. It's a bargain. I found that competitor's prices for similar warranty coverage were over twice as expensive.
2. Consider the Trane NEXIA smart home WI-FI thermostat. Its really a slick system, and tracks the weather does everything except make your coffee (see photo). Depending on your equipment, it can help maximize it's efficiency.

P.S. Remember the "compressor saver kit"? Honest Kenny confirmed that there was no such thing on my old unit.

I called Poorman's when my furnace wasn't working. And even with their busy schedule, they fit me in the same day I called! Their technician was so nice, smart and professional, and he had my furnace running in no time. This company really knows customer service!

WOW!!!! A RESOUNDING ❤️WOW❤️!! My heat randomly quit at my place of employment at what happened to be the most freezing cold morning EVER! I called Poormans and was greeted with a very kind calming voice. She reiterated that someone without heat will be a priority (even with their filled day). The technician arrived and was very thorough and fixed our broken furnace! Thank you so very much Poormans, anyone in need should reach out to you! Your professionalism IS TOP NOTCH!! YOU DESERVE 5 STARS PLUS INFINITY! THANK YOU!

This company is a life saver in the winter time. It's relieving to know that they ensure 24/7 support in the winter months, and as close to immediate response as possible. Definitely recommend.

I received a text and a call 30 minutes before service man arrived as a heads up that he was in his way. He was friendly and did a great job. Our A/C was working within 30 to 40 minutes and the price was very reasonable. I highly recommend their services and will personally use the in them in the future if I need them😊

I bought a new water heater from Menards 2 years ago for $400 and it stopped working last night. I called poor man’s and they showed up the same day. They replaced my bad part and BAM HOT WATER! $265 for the part and $350 labor and tax $600 total to fix my $400 water heater.